Sorted column keeps resetting

kkey
kkey ✭✭
edited 12/09/19 in Smartsheet Basics

We're using forms to gather requests into a smartsheet and the default sort should show the newest request first. There is a Created (Date) System column in order to sort by newest received but the sort continues to glitch each time the sheet is closed and it defaults to sort oldest to newest. 

This is creating some formatting inconsistencies since new requests take on the formatting of the below rows when they come in.

Has anyone else had this issue? Have any advice?

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