Unable to view forms from preview.

fgray34 · 09/24/19

Created several forms and last week I was able to preview. I can no longer preview and when I sent the link to a coworker they had the same issue.

Andrée Starå · 09/24/19

Hi,

What do you see?

Can you maybe share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Paula Cosentino · 09/24/19

We are having the same problem. the link looks like it's opening the form, but it never does

Andrée Starå · 09/24/19

Hi Paula,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Paul Newcome · 09/25/19

Starting yesterday (24 Sept. 2019) I was having various issues with display of sheets and forms.

The preview function wouldn't load completely.

The blue line around the selected cell was halfway down into the lower cell.

If I unhid columns or added columns that made the sheet wider than my screen, I would have to save and then refresh my browser tab before the bottom scroll bar would appear.

I am just now getting into it this morning. I will be reaching out to support if it continues.

.

I wonder if there was some update or something that had the infamous "unintended consequences".

Brian Parker · 09/25/19

To hopefully close the loop on the forms rendering errors, I can confirm there was a bug that was live from 1:30pm - 4:00pm EDT yesterday that was resulting in forms not displaying correctly in Internet Explorer 11. This has since been resolved but sounds likely to be the cause of these forms related issues.

Paula Cosentino · 09/25/19

thank you for this info!!!

Andrée Starå · 09/25/19

Excellent!

Thanks, Brian!

Unable to view forms from preview.

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