Using Skype in Smartsheet

Hi Jasmine,

When using the Skype for Business integration, conversations that are started from a row within a sheet will be automatically saved in row comments as long as you have the "Save messages in row comments" box checked. 

Conversations started from the Account Menu are not tracked and won't  be able to be reviewed later once the conversation has ended. 

You can read more about tracking conversation with the Skype for Business integration at the Help Center article linked below:

• https://help.smartsheet.com/articles/2476146-skype-for-business-integration#trackhistory

This article also includes a video demonstration of this integration which you may also find helpful.

Hopefully this answers your question!

Kind regards,

Nathan L.

Smartsheet Support