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Hello,

Good day!

We are also experiencing the issue on multiple email sending in our approval workflow. We already sent to Smartsheet Support for checking and resolution 3 days ago but still waiting for the response.

This happens only when the approver declines the request and per workflow should provide for the reason for declining the request. The email requesting the approver to indicate the reason in the comment box is being sent 8-10 times.

Please share how you resolved this issue.

Thanks and regards

 

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Comments

Andree_Stara

Hi Terry,

That's a lot of emails. Did it work previously for you?

I checked Smartsheet Status page but there isn't a known or registered issue at the moment.

https://status.smartsheet.com/

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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