Account/User Management
Discussion List
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Why are unlicensed users asked to upgrade to Premium?In Using SmartsheetHi there, Not sure whether this is request for change or an error in our licensing/configuration, but the unlicensed users in our configuration see a message that reads "You have limited access to Smartsheet. Upgrade to use premium fe…Answered - Pending Review 379 views 9 comments 11 points Most recent by Amy McMillion Using Smartsheet
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Can multiple users make updates at the same time to a report with a 'has any' 'current user' filter?In Using SmartsheetHi, Background: I have multiple Smartsheet files with around 1000 rows that each involves around 20 assigned individuals with various technology literacy. Due to assignees various technology literacy and to maintain the integrity of the …
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Dashboard access via link not showing the user as logged in.In Using SmartsheetSo, I am having an issue with my published dashboard. I have embedded a report utilizing the current user function. I have found that when my team accesses the dashboard by manually navigating to it through SmartSheet, the report works per…
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Smartsheet not saving consistentlyIn Using SmartsheetI have multiple Smartsheets this has happened to, although I save and make sure prior to closing the SS it has been saved, and triple-check by the "save" icon being "shaded" prior to closing the SS. From time to time wh…
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User icons grey outIn Using SmartsheetHello, We've notice that about half our users no longer have their initials show up as part of their user icons, and instead these appear to be grey out. All of them are still active and we have not changed anything. Anybody else have this…Answered - Pending Review 32 views 2 comments 1 point Most recent by Russ Onkeles-Klein (RI/GLOBAL) Using Smartsheet
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Finding sheet ownerIn Using SmartsheetI have a licensed user that has left the company. Who I transfer the sheet ownership will be determined by what the sheet contains. I can see this user has ownership of 1 sheet and I can't easily locate the sheet. Is there a way to determi…
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User experience when using SAML 2.0 with OktaIn Using SmartsheetWe're testing the use of SAML 2.0 for authenticating to Smartsheet. The default login page doesn't include the "Your Company Account" option. It seems users have to somehow know to type in their email address (without a password)…
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Contact list in formsIn Using SmartsheetMy sheet has an "assigned to" column, but I am wanting to reference my contact list for the available options. I know when I am directly editing the sheet, I can begin typing the contact name/email address and will see a list of…
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Smartsheet policy for your organization?In Using SmartsheetAsking this again since the thread I found did not have many responses - has anyone written a Policy & Procedure for your organization for rules around using Smartsheet? Looking to cover: User management- who gets licenses/levels of ac…
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Deleting a user and automationIn Using SmartsheetWhen I delete a person from the system (end of contract), is the person that also deleted from all the automation rules? - I get a large number of messages that a "workflow has become invalid". Thanks for any advice.
