Account User Management


Discussion List

  • Smartsheet Group Management arbitrarily changes contacts' names
    In Using Smartsheet
    This is a weird one. I have added a (male) contact called Chris to my contacts. His correct name is showing in the contacts list. When I add him to a group, I find and select him (still with the correct name). However, when I save after ad…
    Answered - Pending Review
    19 3
    Answered - Pending Review 19 views 3 comments Most recent by Genevieve P. Using Smartsheet
  • User Management - Profile Pictures
    In Using Smartsheet
    Some people in my contact list have a circle icon in front of their name showing their photo. Others, "John Smith" for example show only their initials "JS" in the circle icon. When I go to User Management and edit prof…
    306 9
    Answered ✓ 306 views 9 comments Most recent by semiraa Using Smartsheet
  • Unlicensed/Free users - Pro vs. Plan
    In Using Smartsheet
    Based on everything that I have read online via forums and smartsheet's informational material, unlicensed/free users in pro vs. business plans have different abilities. If a sheet created under a pro plan has free users, they CANNOT edi…
    36 4
    Answered ✓ 36 views 4 comments Most recent by Paul Newcome Using Smartsheet
  • Collaborators unable to collaborate
    In Using Smartsheet
    We have the Pro version of smartsheet with 2 licensed users. We have 10 collaborators where some can edit their sheet while others cannot. We upgraded after creating the sheets that are currently being used. When checking the shared access…
    Answered - Pending Review
    20 1
    Answered - Pending Review 20 views 1 comment Most recent by Andrée Starå Using Smartsheet
  • Dynamic View User Troubleshooting
    In Apps, Integrations, and Add Ons
    Hi there Smartsheet Community, One of the Smartsheet users in my org recently changed her email address because she got married. Since this change was made, she has not been able to access the Dynamic Views she ought to be able to see. I …
    21 1
    Answered ✓ 21 views 1 comment Most recent by Genevieve P. Apps, Integrations, and Add Ons
  • Access given, but no content is visible - why?
    In Using Smartsheet
    Hi.  I have created sheets and reports of the sheets. The sheet acts as a master and is managed by myself. My team will mainly work in the respective reports. The problem I am facing: I have shared the documents (and later the workspace) …
    13 2
    Answered ✓ 13 views 2 comments Most recent by Sylvia Kay Using Smartsheet
  • Connected users by email
    In Using Smartsheet
    Hi How can i see the list of all the people who have an access to a sheet without being registered as a user. thanks Laurent
    Answered - Pending Review
    28 1
    Answered - Pending Review 28 views 1 comment Most recent by Genevieve P. Using Smartsheet
  • Turn cell Green, Yellow or red depending on how many days have elapsed past a date in another column
    In Formulas and Functions
    Hello Smartsheet friends, I've found several past due or days before past due formulas but have not been able to find one specific to this case. We use a smartsheet for account management. I would like to have a cell turn a color based o…
    119 4
    Answered ✓ 119 views 4 comments Most recent by HarveyL Formulas and Functions
  • User Groups and Auto-Provisioning Users
    In Using Smartsheet
    Is there a way to auto add users to a default group during auto user provisioning? We've added domains and verified, and i can turn it on and set them to free or licensed, which is great. but how do i get the new users to automatically be …
    55 1
    Answered ✓ 55 views 1 comment Most recent by Genevieve P. Using Smartsheet
  • Import Users Without Generating Invitations?
    In Using Smartsheet
    I need to add several dozen users in my organization to our Smartsheet account so that I can populate those users into a task sheet. However, I do NOT want those users to be notified that they have been added to Smartsheet. I will do that…
    Answered - Pending Review
    104 5
    Answered - Pending Review 104 views 5 comments Most recent by Genevieve P. Using Smartsheet