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What limitations will my organization's unlicenced collaborators have under the new user model?
I'm on the bussiness plan. We have 8 team leaders who are licensed users on the legacy model. Other people on the organization are collaborators who occasionally update task status and comment on rows. This updates are sometimes done through forms and sometimes directly on the grid view. We also have people from outside…
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Show Sheet Owners whether the people they are sharing to are members, provisional members, or viewer
With the new changes to the licensing model for Smartsheet, there will be an impact from sheet admins/owners sharing their sheets to users who are not licensed. Unfortunately, the sheet owners have no way of knowing which of the collaborators are already licensed. I propose a feature where licensed users can see the…
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Is there a way to restrict unlicensed users from getting the pop up for a trial license?
We are trying to find a way to restrict this trial license pop up. The user groups within our company are setup on the admin side as un-licensed. We also have our domain list set up in SysAdmin as well. Not sure if there is any way to restrict this pop up?
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New Comprehensive Solution - Mastering USM Released
Hello, We have just released a solution "Mastering USM" which was 6 months in development, it is available globally at no cost. Mastering USM is designed to provide a resource unmatched in depth and accuracy for managing the use of Smartsheet in all commercial (US, EU, AU) plans using the User Subscription Model (USM). The…
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Inquiry About Smartsheet Form Access for Former Employees
Dear Smartsheet Group, I hope this message finds you well. We are exploring the possibility of implementing a process where former employees can access a Smartsheet form via a shared link to request a QR code for returning company equipment. Before proceeding, we’d like to confirm whether this approach is compliant with…
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Is there a cost to add an external user to a sheet?
Is there a cost to share a sheet with Editor access to an external user, who is not part of our organization, if they already have a Smartsheet license?
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Trying to update a user's email address.
User email changed but when I try to remove and readd with correct address it adds the old one again. I've removed her several times and Smartsheet seems to remember the old email and won't allow me to add the new one.
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Allow New Users Under the New User Subscription Model to be set to Viewer
Currently when adding a new user - they are hard-coded as a Member. I have a client who knows the user will be only a Viewer and not have access to edit any sheets. She has to wait until the next day to go in and update the user to Viewer. This is really inefficient, and frustrating. They are busy and don't want to have to…
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Smartsheet license
Hello, I heard that smartsheet will not allow access unless you have a license. Right now my company uses forms for our customers to fill out to request equipment. Our customers do not need a license to fill out the form or submit the request. Is this true? Will my customers have to have a license moving forward to fill…
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Allow provisioning of memberships through Okta groups
The license model allowed us to provision licenses through Okta groups which is a much more sustainable approach. The User Subscription Model removes this functionality and forces hours of manual work, continual upkeep, and adds significant challenges to monitoring licenses. Bring in the functionality from the license…