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        <title>Support — Smartsheet Community</title>
        <link>https://community.smartsheet.com/en/</link>
        <pubDate>Wed, 08 Jul 2026 22:50:44 +0000</pubDate>
        <language>en</language>
            <description>Support — Smartsheet Community</description>
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    <item>
        <title>Feedback on New Dashboard Update (July 2026) - Impact on workflow efficiency</title>
        <link>https://community.smartsheet.com/en/discussion/147349/feedback-on-new-dashboard-update-july-2026-impact-on-workflow-efficiency</link>
        <pubDate>Thu, 02 Jul 2026 16:06:19 +0000</pubDate>
        <category>Smartsheet Basics</category>
        <dc:creator>JGS</dc:creator>
        <guid isPermaLink="false">147349@/en/discussions</guid>
        <description><![CDATA[<p>I'm adding my voice to the growing number of users expressing frustration with the recent dashboard UI/UX update. While I understand the need for platform evolution, this specific update has introduced significant friction into my daily operation. </p><ul><li><strong>Increased Navigation:</strong> Moving the edit button to the opposite side of the screen from the edit interface creates unnecessary swiping. This breaks established muscle memory and adds friction to frequent administrative tasks. </li><li><strong>Edit Resizing:</strong> The auto resizing of the dashboard widgets when the edit interface opens is jarring and nauseating. It makes it difficult to maintain focus when making iterative changes. </li><li><strong>Formatting Regression:</strong> Since the update, the rendering of existing text and links had shifted, and not in a good way. It's forcing me to manually reformat dashboards that were previously stable. This is a significant time sink for those of us managing complex, high-level reporting. </li></ul><p>I would strongly urge the product team to reconsider these UI functions or, at the very least, provide an option to revert to the previous layout functionality. <strong>Efficiency and stability</strong> are most critical for those of us relying on Smartsheet to manage scaling operational workflows. <strong>New features or layouts must be incremental and seemless</strong> to the user experience. Not throw it into chaos.</p>]]>
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    <item>
        <title>Issues with support for my Enterprise account</title>
        <link>https://community.smartsheet.com/en/discussion/147366/issues-with-support-for-my-enterprise-account</link>
        <pubDate>Mon, 06 Jul 2026 17:20:48 +0000</pubDate>
        <category>Show &amp; Tell</category>
        <dc:creator>Mario Dominguez</dc:creator>
        <guid isPermaLink="false">147366@/en/discussions</guid>
        <description><![CDATA[<p>I currently have an Enterprise account and am trying to open a support case, but I cannot get past the AI ​​support system because it treats my account as if it were on a free plan. Is there another way to contact support or escalate the case—other than through my account executive? They mentioned days ago that they would escalate it, but I haven't received any feedback or updates since then. What other options are available for escalating a case or finding out who can handle it?</p>]]>
        </description>
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    <item>
        <title>Smartsheet Icons for Flowcharts</title>
        <link>https://community.smartsheet.com/en/discussion/106223/smartsheet-icons-for-flowcharts</link>
        <pubDate>Thu, 08 Jun 2023 18:31:17 +0000</pubDate>
        <category>Just for fun</category>
        <dc:creator>Kayla Q</dc:creator>
        <guid isPermaLink="false">106223@/en/discussions</guid>
        <description><![CDATA[<p>Hi all,</p><p>I'm trying to make a simple flowchart explaining how a solution I built works. Smartsheet does it this way, and I'd like to replicate it:</p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031209\/uploads\/ZMKWHBP0Q7AS\/image.png&quot;,&quot;name&quot;:&quot;image.png&quot;,&quot;type&quot;:&quot;image\/png&quot;,&quot;size&quot;:149336,&quot;width&quot;:1308,&quot;height&quot;:852,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;embedType&quot;:&quot;image&quot;}">
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            <img src="https://us.v-cdn.net/6031209/uploads/ZMKWHBP0Q7AS/image.png" alt="image.png" height="852" width="1308" data-display-size="large" data-float="none" data-type="image/png" data-embed-type="image" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6031209/uploads/ZMKWHBP0Q7AS/image.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6031209/uploads/ZMKWHBP0Q7AS/image.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6031209/uploads/ZMKWHBP0Q7AS/image.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6031209/uploads/ZMKWHBP0Q7AS/image.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6031209/uploads/ZMKWHBP0Q7AS/image.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6031209/uploads/ZMKWHBP0Q7AS/image.png 2000w, https://us.v-cdn.net/6031209/uploads/ZMKWHBP0Q7AS/image.png" sizes="100vw" /></a>
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<p>Does anyone know where to get these icons?</p>]]>
        </description>
    </item>
    <item>
        <title>Account Administration- Main Contact Change</title>
        <link>https://community.smartsheet.com/en/discussion/147239/account-administration-main-contact-change</link>
        <pubDate>Wed, 24 Jun 2026 12:58:42 +0000</pubDate>
        <category>Add Ons and Integrations</category>
        <dc:creator>Trevor Meyer</dc:creator>
        <guid isPermaLink="false">147239@/en/discussions</guid>
        <description><![CDATA[<p>Good afternoon,</p><p>The current account holder is no longer employed with Ambipar. We need to have the primary account contact and ownership transferred from that individual to me.</p><p>Could you please provide the contact information for a Smartsheet representative who can assist with this transition, or advise on the process required to complete the change?</p><p>Thank you for your assistance. I look forward to your response.</p>]]>
        </description>
    </item>
    <item>
        <title>Why does Smartsheet log me into the wrong account?</title>
        <link>https://community.smartsheet.com/en/discussion/147326/why-does-smartsheet-log-me-into-the-wrong-account</link>
        <pubDate>Wed, 01 Jul 2026 14:41:14 +0000</pubDate>
        <category>Smartsheet Basics</category>
        <dc:creator>ks.nmrk</dc:creator>
        <guid isPermaLink="false">147326@/en/discussions</guid>
        <description><![CDATA[<p>Hello,</p><p>I'm hoping someone can help because I've been trying to resolve this with Support for a while without success.</p><p>Our company's Smartsheet account was originally set up by a colleague who has since left the company. The admin role was transferred to my manager, who gave me admin permissions as well.</p><p>Since then, I've had constant issues accessing our workspace. I was only able to open shared sheets in Chrome Incognito mode, and my manager had to send me a new sharing link almost every day because the old ones stopped working.</p><p>Now I can't access our company workspace at all. Even when I sign in with my company account, Smartsheet logs me into a different account with a free subscription instead of our company's paid workspace. My manager is also unable to restore my access by sharing the links again.</p><p>Has anyone experienced this before or knows how to get this issue escalated? We've submitted multiple support tickets, but no one is coming back to me on this.</p><p>Thank you.</p>]]>
        </description>
    </item>
    <item>
        <title>Proofing files disappeared. Any issue reported?</title>
        <link>https://community.smartsheet.com/en/discussion/147297/proofing-files-disappeared-any-issue-reported</link>
        <pubDate>Mon, 29 Jun 2026 17:44:52 +0000</pubDate>
        <category>Smartsheet Basics</category>
        <dc:creator>Miyuki T.</dc:creator>
        <guid isPermaLink="false">147297@/en/discussions</guid>
        <description><![CDATA[<p>My team and I cannot see/access our proofing files posted to both completed and active projects. Is anyone else experiencing this issue?</p>]]>
        </description>
    </item>
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        <title>Pro Member user + Owner of the workspeace and Sheets but csant cross reference other sheets in the workspace.</title>
        <link>https://community.smartsheet.com/en/discussion/147208/pro-member-user-owner-of-the-workspeace-and-sheets-but-csant-cross-reference-other-sheets-in-the-workspace</link>
        <pubDate>Sun, 21 Jun 2026 14:12:25 +0000</pubDate>
        <category>Formulas and Functions</category>
        <dc:creator>userdetails</dc:creator>
        <guid isPermaLink="false">147208@/en/discussions</guid>
        <description><![CDATA[<p>Hi All,</p><p>I have a Pro plan and I'm assigned as a Member. The workspace and all the sheets under it owned by me. When I try to reference another sheet, the select range pop-up appears and allows me to select the range. Unfortunately, it doesn't appear as a range in the formula once I select it and turns out as an "#Incorrect Argument Set"</p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031209\/uploads\/FHRBIRJ5KPRE\/image.png&quot;,&quot;name&quot;:&quot;image.png&quot;,&quot;type&quot;:&quot;image\/png&quot;,&quot;size&quot;:21518,&quot;width&quot;:555,&quot;height&quot;:168,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;downloadUrl&quot;:&quot;https:\/\/community.smartsheet.com\/api\/v2\/media\/download-by-url?url=https%3A%2F%2Fus.v-cdn.net%2F6031209%2Fuploads%2FFHRBIRJ5KPRE%2Fimage.png&quot;,&quot;active&quot;:true,&quot;mediaID&quot;:175782,&quot;dateInserted&quot;:&quot;2026-06-21T14:03:46+00:00&quot;,&quot;insertUserID&quot;:215368,&quot;foreignType&quot;:&quot;embed&quot;,&quot;foreignID&quot;:&quot;215368&quot;,&quot;embedType&quot;:&quot;image&quot;,&quot;embedStyle&quot;:&quot;rich_embed_card&quot;}">
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            <img src="https://us.v-cdn.net/6031209/uploads/FHRBIRJ5KPRE/image.png" alt="image.png" height="168" width="555" data-display-size="large" data-float="none" data-type="image/png" data-embed-type="image" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6031209/uploads/FHRBIRJ5KPRE/image.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6031209/uploads/FHRBIRJ5KPRE/image.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6031209/uploads/FHRBIRJ5KPRE/image.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6031209/uploads/FHRBIRJ5KPRE/image.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6031209/uploads/FHRBIRJ5KPRE/image.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6031209/uploads/FHRBIRJ5KPRE/image.png 2000w, https://us.v-cdn.net/6031209/uploads/FHRBIRJ5KPRE/image.png" sizes="100vw" /></a>
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<p>I have other sheets that i have created in the past and were working fine. Afte rcouple months I tried to edit some formulas in those, which I am the Owner again, but no luck. It just gives me the below go pay for it error:</p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031209\/uploads\/XXIZBZXIJKYC\/image.png&quot;,&quot;name&quot;:&quot;image.png&quot;,&quot;type&quot;:&quot;image\/png&quot;,&quot;size&quot;:15006,&quot;width&quot;:439,&quot;height&quot;:246,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;downloadUrl&quot;:&quot;https:\/\/community.smartsheet.com\/api\/v2\/media\/download-by-url?url=https%3A%2F%2Fus.v-cdn.net%2F6031209%2Fuploads%2FXXIZBZXIJKYC%2Fimage.png&quot;,&quot;active&quot;:true,&quot;mediaID&quot;:175783,&quot;dateInserted&quot;:&quot;2026-06-21T14:09:41+00:00&quot;,&quot;insertUserID&quot;:215368,&quot;foreignType&quot;:&quot;embed&quot;,&quot;foreignID&quot;:&quot;215368&quot;,&quot;embedType&quot;:&quot;image&quot;,&quot;embedStyle&quot;:&quot;rich_embed_card&quot;}">
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            <img src="https://us.v-cdn.net/6031209/uploads/XXIZBZXIJKYC/image.png" alt="image.png" height="246" width="439" data-display-size="large" data-float="none" data-type="image/png" data-embed-type="image" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6031209/uploads/XXIZBZXIJKYC/image.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6031209/uploads/XXIZBZXIJKYC/image.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6031209/uploads/XXIZBZXIJKYC/image.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6031209/uploads/XXIZBZXIJKYC/image.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6031209/uploads/XXIZBZXIJKYC/image.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6031209/uploads/XXIZBZXIJKYC/image.png 2000w, https://us.v-cdn.net/6031209/uploads/XXIZBZXIJKYC/image.png" sizes="100vw" /></a>
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<p>Followed with this one:</p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031209\/uploads\/T8BHZAE54LEA\/image.png&quot;,&quot;name&quot;:&quot;image.png&quot;,&quot;type&quot;:&quot;image\/png&quot;,&quot;size&quot;:33394,&quot;width&quot;:738,&quot;height&quot;:470,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;downloadUrl&quot;:&quot;https:\/\/community.smartsheet.com\/api\/v2\/media\/download-by-url?url=https%3A%2F%2Fus.v-cdn.net%2F6031209%2Fuploads%2FT8BHZAE54LEA%2Fimage.png&quot;,&quot;active&quot;:true,&quot;mediaID&quot;:175784,&quot;dateInserted&quot;:&quot;2026-06-21T14:10:03+00:00&quot;,&quot;insertUserID&quot;:215368,&quot;foreignType&quot;:&quot;embed&quot;,&quot;foreignID&quot;:&quot;215368&quot;,&quot;embedType&quot;:&quot;image&quot;,&quot;embedStyle&quot;:&quot;rich_embed_card&quot;}">
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            <img src="https://us.v-cdn.net/6031209/uploads/T8BHZAE54LEA/image.png" alt="image.png" height="470" width="738" data-display-size="large" data-float="none" data-type="image/png" data-embed-type="image" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6031209/uploads/T8BHZAE54LEA/image.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6031209/uploads/T8BHZAE54LEA/image.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6031209/uploads/T8BHZAE54LEA/image.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6031209/uploads/T8BHZAE54LEA/image.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6031209/uploads/T8BHZAE54LEA/image.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6031209/uploads/T8BHZAE54LEA/image.png 2000w, https://us.v-cdn.net/6031209/uploads/T8BHZAE54LEA/image.png" sizes="100vw" /></a>
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<p>I really don't know what to do while paying for licence and being asked for pay more (whatever that means) :(</p><p>Please help. When I try to connect to technical support All I could reach to was an AI bot telling me to pay more to get support otherwise use this community. A little bit frustrating to receive pay us more approach in this business model ut have no luck at this point I guess..</p>]]>
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    <item>
        <title>Cross Sheets/Integrating data</title>
        <link>https://community.smartsheet.com/en/discussion/147251/cross-sheets-integrating-data</link>
        <pubDate>Wed, 24 Jun 2026 21:25:23 +0000</pubDate>
        <category>Formulas and Functions</category>
        <dc:creator>TLC_DC</dc:creator>
        <guid isPermaLink="false">147251@/en/discussions</guid>
        <description><![CDATA[<p>I would like for info entered into Sheet 25 to be automatically updated into Sheet 37. There are no numbers/calculations,- just data &amp; dates, the structure/names of the columns of both sheets are different, child rows are involved. Does anyone know if this is something that Smartsheet is capable of? TIA</p>]]>
        </description>
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    <item>
        <title>Daily Reporting to Document Generation</title>
        <link>https://community.smartsheet.com/en/discussion/125540/daily-reporting-to-document-generation</link>
        <pubDate>Fri, 12 Jul 2024 21:53:05 +0000</pubDate>
        <category>Smartsheet Basics</category>
        <dc:creator>HFerrari13</dc:creator>
        <guid isPermaLink="false">125540@/en/discussions</guid>
        <description><![CDATA[<p>Good Afternoon, <br />
Our construction firm utilizes a standard Gantt chart sheet to track our project's daily reports.  Under each category of work we have milestones, i.e. Carpentry :: Framing :: Drywall etc.  Under each milestone we add a child for that days work, i.e. Drywall :: Day 1 - Mobilized :: Day 2 - Started Hanging Sheets. I've attached a snip of our standard sheet. </p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031209\/uploads\/V34TCVSUF424\/screenshot-2024-07-12-164603.png&quot;,&quot;name&quot;:&quot;Screenshot 2024-07-12 164603.png&quot;,&quot;type&quot;:&quot;image\/png&quot;,&quot;size&quot;:149929,&quot;width&quot;:2113,&quot;height&quot;:702,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;mediaID&quot;:134360,&quot;dateInserted&quot;:&quot;2024-07-12T21:47:22+00:00&quot;,&quot;insertUserID&quot;:189067,&quot;foreignType&quot;:&quot;embed&quot;,&quot;foreignID&quot;:&quot;189067&quot;,&quot;embedType&quot;:&quot;image&quot;,&quot;embedStyle&quot;:&quot;rich_embed_card&quot;}">
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            <img src="https://us.v-cdn.net/6031209/uploads/V34TCVSUF424/screenshot-2024-07-12-164603.png" alt="Screenshot 2024-07-12 164603.png" height="702" width="2113" data-display-size="large" data-float="none" data-type="image/png" data-embed-type="image" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6031209/uploads/V34TCVSUF424/screenshot-2024-07-12-164603.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6031209/uploads/V34TCVSUF424/screenshot-2024-07-12-164603.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6031209/uploads/V34TCVSUF424/screenshot-2024-07-12-164603.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6031209/uploads/V34TCVSUF424/screenshot-2024-07-12-164603.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6031209/uploads/V34TCVSUF424/screenshot-2024-07-12-164603.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6031209/uploads/V34TCVSUF424/screenshot-2024-07-12-164603.png 2000w, https://us.v-cdn.net/6031209/uploads/V34TCVSUF424/screenshot-2024-07-12-164603.png" sizes="100vw" /></a>
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<p><br />
I'm trying to build a system that can take that information daily and generate an elegant pdf that can be signed to verify the report is accurate.  Document Generation seems to be my best bet but might not have the flexibility to include all the rows that happened that day.  A sample of what I'm trying to accomplish:<br /></p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031209\/uploads\/32SU7G86HKNY\/image.png&quot;,&quot;name&quot;:&quot;image.png&quot;,&quot;type&quot;:&quot;image\/png&quot;,&quot;size&quot;:369024,&quot;width&quot;:778,&quot;height&quot;:679,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;mediaID&quot;:134366,&quot;dateInserted&quot;:&quot;2024-07-12T21:49:59+00:00&quot;,&quot;insertUserID&quot;:189067,&quot;foreignType&quot;:&quot;embed&quot;,&quot;foreignID&quot;:&quot;189067&quot;,&quot;embedType&quot;:&quot;image&quot;,&quot;embedStyle&quot;:&quot;rich_embed_card&quot;}">
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<p><br /><br />
Is there any way to summarize an unknown amount of rows for each day into a fillable pdf through Smartsheet?  Thanks in advance for your help!<br /></p>]]>
        </description>
    </item>
    <item>
        <title>How do I get technical support for a glitch that has connected my account to someone else?</title>
        <link>https://community.smartsheet.com/en/discussion/147133/how-do-i-get-technical-support-for-a-glitch-that-has-connected-my-account-to-someone-else</link>
        <pubDate>Sun, 14 Jun 2026 19:24:15 +0000</pubDate>
        <category>Smartsheet Basics</category>
        <dc:creator>jfeits</dc:creator>
        <guid isPermaLink="false">147133@/en/discussions</guid>
        <description><![CDATA[<p>I just reactivated my account after 2 years and just paid the $75+ dollar a month fee for the business plan and it shows all my sheets under someone else's email, not the one I created my account under and it also will not let me even create a new sheet in a new workspace.  Tried using the chat bot support to no avail. No way to contact anyone about this.  How is it that a software charging $75+ /mo can't provide technical assistance for platform issues.  </p>]]>
        </description>
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