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We have just onboarded a customer that we want to track their IT service tickets using Smartsheet. There are two key Service Level Agreements that we need to managed to. The customer would like automated alerts generated at 4 and 8 hours. Is there a way to set up alerts based on hours vs. days?

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Is there a way to send a repeat approval request if the initial request goes unanswered?  Kind of like a, "while 'Jane Q. Ceo's' approval status is 'Submitted' send an update request once a day."

Then, of course, once it changes to approved or declined, the notifications stop.

It seems like all of

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Any update on the functionality for the "Reminders" in "Alerts and Actions" to be conditional to eliminate for example tasks based on a completion condition?  I used the work around proposed previously in this forum (see below suggested by @Mike Wilday) , but found this to have following limitation: