Michele @ My School DC’s Profile

Community member since March 2015

My School DC
How I Use Smartsheet
I use Smartsheet everyday to keep track of all incoming and outgoing calls for the MSDC Hotline. I also use it to track the Hotline part of our overall project plans and to records all the statistics on our call volume and staffing.


I am getting questions about the safeguards in place for PII (personally identifiable information such as names, phone #s, addresses, etc) and wanted to hear how other customers have handled. 

Where we are seeing leaks is in the alerts, update requests, and send row feature.  These features send the