(SS Gov version) How to resolve 'disable' link (Gov) when email sent to Gov customer?

08/06/21

Our experience with SmartSheet Gov (below)

In the event of invitation from SmartSheet to become a member, edit a sheet and request for update, the email received in the outlook to any user with “mil.mail”, links are disabled and buttons are inactive. Recipient cannot gracefully proceed forward from that point without carefully copying and pasting edited version of the link to browser. In some cases it works and most cases it does not.

We have validated few other Gov users. They too, have the same issues. SmartSheet is aware of this issues. We yet to have any resolution yet.


Did anyone solve this problem? Please let us know if you did. We would love to know how.

Thank you in advance.


Shahin Khan

[email protected]

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