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User Access Issue - Account Management
In Admin Center under "Seat Types and True-Up", we accidentally set a user to "No Access", so their name disappeared from the list of users. We need to get them back and can't see a way to do it. If we try to manually add the user, it says the user already exists. We tried to call support and they couldn't seem to help…
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How to Add Guests to a Workspace?
I have recently upgraded my subscription to a Business plan, which gives allowance for unlimited Guests. However the team that I already have added to the sheet are limited to Viewer access only and I am not seeing an option to change their designation. How do I make someone a guest?
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Smartsheet Icons for Flowcharts
Hi all, I'm trying to make a simple flowchart explaining how a solution I built works. Smartsheet does it this way, and I'd like to replicate it: Does anyone know where to get these icons?
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Time Elapsed to Today in Months/Years
Hi! I'm trying to figure out how to use the NETDAYS formula to show how long someone has been a member of a certain team. I can't get it to measure to today using the formula that the website suggests. I want it to be running so that whenever I log on I can see the time elapsed to the day I'm looking at the sheet. Can…
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¿Como se modifica el nombre de la tarjeta de pago en los datos de facturación?
Necesito actualizar mis datos de facturación y sólo me permite cargar los datos de la nueva tarjeta pero encuentro donde cambiar el nombre de la tarjeta.
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Terrible support experience
I've tried to raise a support query, but can only find a route through the AI chat bot. However this has failed to raise a support call on my behalf. The first time it said it logged something but i never got email confirmation nor is anything logged in my cases. I tried again but "something went wrong" so it asked me to…
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Aligning week number to financial year
Hiya, Asking this question again as I have still seen no solution here. In a gantt chart is it possible to align the week number with a financial year? In our business our financial year starts the first week of July - This however comes up as week 27, not week 1. Cheers
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How to get support on a Pro plan
After having been an advanced business account user for a long period I took a rest from Smartsheet and cancelled my account. Recently, I signed up again as a single Pro user, paying annually in advance, which ought to provide web-based ticketing support. Unfortunately, Smartsheet fails to recognise ownership of my account…
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Need to retrieve the complete driver payroll sheet
I am unable to retrieve the complete driver list and would like assistance in recovering last Friday’s data
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Help Escalating an Issue?
Hi Community, Has anyone successfully escalated an issue with Smartsheet billing or support? I’m struggling to get meaningful resolution. I paid our invoice in December, and shortly after received a second invoice. During my initial call, I was told this was a duplicate related to an account change we discussed but…