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Notifications for Pivot Errors
Smartsheet does not currently send automated error notifications to Pivot workflow owners when workflows fail, unlike the notification behavior for DataTables, Data Shuttle, and Meshes. Also, when column mappings break on a mesh, the mesh will continue to run with an error. We should expect the same functionality from a…
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Hyperlink in Alert/ Automation
Hi, I would like to add a hyperlink to a Smartsheet report in an alert. The idea is that I want to direct the alert recipients to go to this report to complete a task. Is there anyway to get a hyperlink into the body text of the email alert? Otherwise I need to put the entire url into the body of the alert, and the…
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Cell values automatically reverting to previous values. Changes won't save.
I have a very serious concern. I am updating the contacts column to change the contact from Richard to Teresa. However, after about 10-15 minutes Smartsheet automatically reverts to the original contact. This has been happening for a week . I am very concerned because how can I be assured that changes are saved in all my…
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Remove Zoom Setting Banner
I’d love to see this banner either go away entirely or fade out after it appears. I don’t use 100% zoom unless I’m presenting my screen, so having it pop up every time feels unnecessary. It also gets in the way when I need to copy or paste the page name, and overall it adds visual clutter.
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How do I delete a workspace if the main user is no longer active?
I am the Owner and sole user of a workspace that is linked to a legacy/main account that is no longer active or being paid for. I no longer use this workspace and would like to delete it entirely to clean up my account. Since the primary billing user is inactive, what is the best way to permanently delete this workspace,…
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Support never responds???
I submitted a ticket with Smartsheet about a license issue on 3/3/26, and still have not gotten a response as of 3/25/26. I have a PAID subscription, and cant seem to get any assistance to fix my issue. Any idea how to get someone to respond to me?
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Unable to delete earlier smartsheets
Hi, Recently reactivated a lapsed subscitpion that I had earlier. Now I am unable to delete the sheets that are no longer required. I get error messages stating that I do not have rights to delete - but i created them myself and as of now I am the only user. Please help
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Smartsheet Icons for Flowcharts
Hi all, I'm trying to make a simple flowchart explaining how a solution I built works. Smartsheet does it this way, and I'd like to replicate it: Does anyone know where to get these icons?
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User Access Issue - Account Management
In Admin Center under "Seat Types and True-Up", we accidentally set a user to "No Access", so their name disappeared from the list of users. We need to get them back and can't see a way to do it. If we try to manually add the user, it says the user already exists. We tried to call support and they couldn't seem to help…
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How to Add Guests to a Workspace?
I have recently upgraded my subscription to a Business plan, which gives allowance for unlimited Guests. However the team that I already have added to the sheet are limited to Viewer access only and I am not seeing an option to change their designation. How do I make someone a guest?