-
Customer Support Needed: Cannot Transfer Ownership on a Deactivated User
A user was deactivated before we transferred ownership of their items. Although the user is listed under "Deactivated", we're unable to transfer ownership because Smartsheet is saying they don't own any items (which is inaccurate based on an older report we downloaded). The email is also no longer active so we cannot…
-
Remove User Sharing
Smartsheet recently changed what happens when you click "Remove Sharing" from a user you are deactivating or has been deactivated. Previously, a banner would appear indicating if that person was NOT shared to anything. If they were shared, the banner would say check back later. When you checked back, it would show the user…
-
Easy way to locate Premium App assets created by Deactivated User
I just had this case where the Calendar App Owner left the company a few months ago, and I had to transfer ownership. Before I could transfer the app's ownership, I had to locate the source sheet and share it with our System Admin account. As both a Plan Asset Admin and a System Admin, we must have a notification or an…