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Good News — Your Support Just Got Better!
Hi Community, We're excited to share that all customers, regardless of plan type, now have access to: *24/7 live chat with a support agent — get real-time help whenever you need it, day or night The full self-paced eLearning catalog from Smartsheet University — learn at your own pace with on-demand training covering the…
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Assets wont download
I am trying to take the Building a Sheet course, when I click on any of the various links to download assets I am sent into an endless sign-in loop which places me back on my SmartSheet dashboard with no downloads available. Toggling through my Recents, Favorites, and Workspaces there is nothing new available. How can I…
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Has anyone else had issues with the new Contact Support chat box?
I clicked "Contact Support" and a blank chat box appeared. I could not see any text I entered. When I clicked "Download transcript", I could see the text and apparently someone had responded but I could not see it. Furthermore, after clicking to download the transcript, the chat box disappeared and I had to close to enter…
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Why can't I see any details while in the calendar view?
Yes I know I can click each line on the calendar view and open up the details but I want to just see the calendar a week at a time and show a few details in the calendar automatically without having to click into it. When I publish to a different calendar the view is ever worse as it just shows lines and says what line it…
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Remove Zoom Setting Banner
I’d love to see this banner either go away entirely or fade out after it appears. I don’t use 100% zoom unless I’m presenting my screen, so having it pop up every time feels unnecessary. It also gets in the way when I need to copy or paste the page name, and overall it adds visual clutter.
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Escalation Path for Unresponsive Smartsheet Support Ticket
Guys, there is a support ticket that has been pending for quite some time. Despite multiple follow-ups, I haven’t received any response from the Smartsheet support team. Is there a way to escalate this? P.S. In case anyone from Smartsheet support is seeing this post, could you please help with case number: 09229838 Thanks…
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Import Excel issue
I am getting this error during importing excel into Smartsheet. " This field may not be more than 50 characters long". Any experience anyone has? Any solution in your mind? Thanks
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Attached Files not Opening
Over the past year, we’ve had a handful of instances where an image is uploaded to a row for review using the same file type, by the same person, and with the same specs as many other uploads—but after uploading, no one can view or download it. A thumbnail preview appears, indicating the file was uploaded successfully, but…
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The Smartsheet Customer Support Portal is HERE!
Hi Community, We are excited to announce the new Customer Support Portal. Now, you will have one location to open support cases, provide additional information to your support case, and track your support cases until closed. The portal also includes a search function so that you can search for knowledge articles related to…
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Resource Planning: Calculating Weekly Hours Remaining for a Project
Hello, Goal: To view estimated hours per resource per week. I am looking for a way to calculate the weekly hours remaining on a project, per person. I am referencing my project plan as the source sheet which has: Resource Name, Estimated Hours, Start Date, Due Date, Week Start, Task Name, etc. In a summary sheet, I would…