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Assets wont download
I am trying to take the Building a Sheet course, when I click on any of the various links to download assets I am sent into an endless sign-in loop which places me back on my SmartSheet dashboard with no downloads available. Toggling through my Recents, Favorites, and Workspaces there is nothing new available. How can I…
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How can I regain access to a sheet with errorCode 48?
I lost access to this sheet yesterday morning while using it, as did everyone who the sheet was shared with. How can I regain access to the sheet? I submitted a ticket yesterday and haven't heard anything back on it yet. I've logged in from a different browser. I've logged out and then re-logged back in. I even tried…
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How do I get technical support for a glitch that has connected my account to someone else?
I just reactivated my account after 2 years and just paid the $75+ dollar a month fee for the business plan and it shows all my sheets under someone else's email, not the one I created my account under and it also will not let me even create a new sheet in a new workspace. Tried using the chat bot support to no avail. No…
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Paying for 3 Licenses when there's only 1 of me.
I have been an avid Smartsheet user for almost 10 years now. I love the functionality, the processes. There's so many things this one program can do. That being said, up until the last few months, I have been on enterprise accounts with large corporations. I have now left the crazy corporate world and started my own…
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Remove Zoom Setting Banner
I’d love to see this banner either go away entirely or fade out after it appears. I don’t use 100% zoom unless I’m presenting my screen, so having it pop up every time feels unnecessary. It also gets in the way when I need to copy or paste the page name, and overall it adds visual clutter.
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Good News — Your Support Just Got Better!
Hi Community, We're excited to share that all customers, regardless of plan type, now have access to: *24/7 live chat with a support agent — get real-time help whenever you need it, day or night The full self-paced eLearning catalog from Smartsheet University — learn at your own pace with on-demand training covering the…
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Smartsheet SSO Configuration
My organization is working through enabling Single Sign-On. We have configured our SAML SSO, but we are still being shown this screen when we try to disable login options and enable SAML. Does anyone know how to resolve this?
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Has anyone else had issues with the new Contact Support chat box?
I clicked "Contact Support" and a blank chat box appeared. I could not see any text I entered. When I clicked "Download transcript", I could see the text and apparently someone had responded but I could not see it. Furthermore, after clicking to download the transcript, the chat box disappeared and I had to close to enter…
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Why can't I see any details while in the calendar view?
Yes I know I can click each line on the calendar view and open up the details but I want to just see the calendar a week at a time and show a few details in the calendar automatically without having to click into it. When I publish to a different calendar the view is ever worse as it just shows lines and says what line it…
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Escalation Path for Unresponsive Smartsheet Support Ticket
Guys, there is a support ticket that has been pending for quite some time. Despite multiple follow-ups, I haven’t received any response from the Smartsheet support team. Is there a way to escalate this? P.S. In case anyone from Smartsheet support is seeing this post, could you please help with case number: 09229838 Thanks…