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Has anyone else had issues with the new Contact Support chat box?
I clicked "Contact Support" and a blank chat box appeared. I could not see any text I entered. When I clicked "Download transcript", I could see the text and apparently someone had responded but I could not see it. Furthermore, after clicking to download the transcript, the chat box disappeared and I had to close to enter…
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Smartsheet JIRA Connector - Attachments
It would be really helpful if we could pull the attachments from a row on Smartsheet into a JIRA ticket. We use Smartsheet as a frontend for our support requests and users often upload screenshots to allow us to assist with their request. We pull these issues into JIRA using the connector, but there is currently no way to…
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Why i am getting one combined email when adding multiple entries in a form
Hi Friends Hope you are doing good and staying safe! I am using Automation>Trigger>Alert someone feature to get email notification when user submits the form. I want to get individual email for each entry, however if user submits the form multiple times with different data, i am getting one combined email instead of…
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Please remove the AI thing you have for support
I have worked with multiple support AIs, and yours has to be the most useless and annoying agent I have encountered. Doesn't do anything right. How do I even get in contact with support? First off, no agent is ever available for chat. And when cases get created, no agent ever picks them up. How am I supposed to get…
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My dashboard users are unable to view some of the charts, however I am able to view them correctly.
My users of the dashboard are getting the below error for some of the charts, however I am able to see them correctly. Please advise what is the solve for this error.
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Gantt Chart Display and Behavior - Open to today's date mysteriously gets unchecked.
After I have checked Open to today's date for my project setting, it gets unchecked in a couple of minutes. Is anyone else experiencing this? https://help.smartsheet.com/articles/765755-modifying-project-settings#toc-customize-the-gantt-chart-display-and-behavior
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Smartsheet Contact Support is Broken in macOS
The chat window for Support does not work in the Browser in macOS . After you type your first statement and hit send it shows up with a blank window. I tried this in macOS Safari and macOS Chrome.
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Transferring files from Terminated "Provisional Members"
How do you transfer Smartsheet files belonging to Terminated "Provisional Members"? There are not the same options as for PAID Member users.
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I need to talk to smartsheet about my business account
Business account up for renewal. I need to speak with smartsheet customer service about seat types and true-ups and I'm getting nowhere with articles. Sales rep is out and we are on deadline.
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Problem: Alle User-Zugriffe haben sich geändert
Hallo werte Community, bei uns im Unternehmen haben sich vor Wochen die Zugriffe aller User auf einen Schlag geändert. Gab es irgendein Problem seitens Smartsheet? Leider ist bei uns dadurch das Chaos im Unternehmen ausgebrochen und ich habe ebenfalls keine Antwort auf meine Anfrage von Smartsheet erhalten. Hatte jemand…