-
Feedback on New Dashboard Update (July 2026) - Impact on workflow efficiency
I'm adding my voice to the growing number of users expressing frustration with the recent dashboard UI/UX update. While I understand the need for platform evolution, this specific update has introduced significant friction into my daily operation. Increased Navigation: Moving the edit button to the opposite side of the…
-
Issues with support for my Enterprise account
I currently have an Enterprise account and am trying to open a support case, but I cannot get past the AI support system because it treats my account as if it were on a free plan. Is there another way to contact support or escalate the case—other than through my account executive? They mentioned days ago that they would…
-
Smartsheet Icons for Flowcharts
Hi all, I'm trying to make a simple flowchart explaining how a solution I built works. Smartsheet does it this way, and I'd like to replicate it: Does anyone know where to get these icons?
-
Account Administration- Main Contact Change
Good afternoon, The current account holder is no longer employed with Ambipar. We need to have the primary account contact and ownership transferred from that individual to me. Could you please provide the contact information for a Smartsheet representative who can assist with this transition, or advise on the process…
-
Why does Smartsheet log me into the wrong account?
Hello, I'm hoping someone can help because I've been trying to resolve this with Support for a while without success. Our company's Smartsheet account was originally set up by a colleague who has since left the company. The admin role was transferred to my manager, who gave me admin permissions as well. Since then, I've…
-
Proofing files disappeared. Any issue reported?
My team and I cannot see/access our proofing files posted to both completed and active projects. Is anyone else experiencing this issue?
-
Pro Member user + Owner of the workspeace and Sheets but csant cross reference other sheets in the workspace.
Hi All, I have a Pro plan and I'm assigned as a Member. The workspace and all the sheets under it owned by me. When I try to reference another sheet, the select range pop-up appears and allows me to select the range. Unfortunately, it doesn't appear as a range in the formula once I select it and turns out as an "#Incorrect…
-
Cross Sheets/Integrating data
I would like for info entered into Sheet 25 to be automatically updated into Sheet 37. There are no numbers/calculations,- just data & dates, the structure/names of the columns of both sheets are different, child rows are involved. Does anyone know if this is something that Smartsheet is capable of? TIA
-
Daily Reporting to Document Generation
Good Afternoon, Our construction firm utilizes a standard Gantt chart sheet to track our project's daily reports. Under each category of work we have milestones, i.e. Carpentry :: Framing :: Drywall etc. Under each milestone we add a child for that days work, i.e. Drywall :: Day 1 - Mobilized :: Day 2 - Started Hanging…
-
How do I get technical support for a glitch that has connected my account to someone else?
I just reactivated my account after 2 years and just paid the $75+ dollar a month fee for the business plan and it shows all my sheets under someone else's email, not the one I created my account under and it also will not let me even create a new sheet in a new workspace. Tried using the chat bot support to no avail. No…