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Need to access plan & billing page and reduce member
Dear Community Members, The company's owner has been removed from the Smartsheet business account. I am the owner now but whenever I go to the Plan & Billing page and click on "Reduce Members" I get this error (We ran into an error), how can I see what's my package now? Thanks,
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Can we apply security settings to an entire workspace except forms?
Hello, Our IT dept is utilizing Smartsheet to satisfy the needs of several teams currently. One example of this is a workspace created for Credentialing personnel and tracking that process at the corporate level. We have been researching the Safe Sharing and Governance controls within Smartsheet, and would like to set up…
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How to remove deleted sheets from Sheet Access Report?
Even as a System Admin for my org, I do not have the ability to see all the sheets/reports/dashboards created by my organization's users. So to identify the Smartsheet resources used across the business, I periodically run a Sheet Access Report out of the Admin Center. However, I've noticed that deleted sheets never…
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Solution Health Check Launch
Hi Community, We are excited to announce the launch of Solution Health Check by Smartsheet Professional Services. A Solution Health Check is a technical review of your Smartsheet solution. During a solution health check, our services personnel will conduct a scalability check, product usage check, and an adoption and…
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Transfer Calendar App Assets
The calendar app does not allow Sys Admins to transfer calendars to other users. When the owner of a calendar is terminated, there is no way to gain control of that asset, and it has to be rebuilt. Admins should be able to transfer calendars to any other user who is enabled for that premium app.
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Safe sharing when publishing
As an enterprise user, I need all published URLs to be tied to our safe sharing policy. The current Publish Options for sheets do not include a "read only using safe sharing controls". Same with the "Access Control" option when publishing dashboards and reports. I'd like an option under Access Control to read "Available to…
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Event Reporting is now available in Smartsheet Gov!
Hi Community, We’re excited to announce that Event Reporting has come to Smartsheet Gov! Event Reporting in Gov helps Smartsheet Gov system admins, IT admins, and information security officers answer important questions about how their organization’s data is being used. Smartsheet Event Reporting in Gov is a feed of usage…
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Admin Center - Form Security - Permission Inheritance - Downgrading
Hi everyone. This question requires a somewhat urgent answer. Any help would be appreciated. Will current sheets retain their higher security permissions, if I downgrade the global settings to less secure for future Sheets/Forms? My concern is that if I reduce the global settings, all previously created Forms will now…
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About product (Smartsheet Business plan)
Describe any audit trails that are in place to monitor who is accessing which data? How long the logs are stored? How quickly could Smartsheet restore users data (without alteration) from a back-up if Smartsheet suffered a major data loss? What is Smartsheet RTO and RPO please? Please provide details of any exclusions to…
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Data retention polices
How long the logs are stored for Smartsheet Business Plan? How quickly could you restore our data (without alteration) from a back-up if you suffered a major data loss? What is Smartsheet RTO and RPO ?