-
Support never responds???
I submitted a ticket with Smartsheet about a license issue on 3/3/26, and still have not gotten a response as of 3/25/26. I have a PAID subscription, and cant seem to get any assistance to fix my issue. Any idea how to get someone to respond to me?
-
Changes to license requirements for Editing
I have hundreds of hours in building sheets that link multiple teams. This was all done on the premise that we wouldn't need 100s of licenses for simple cell updates. All of a sudden I am getting bombarded by users saying they cant edit only to find out we now need licenses? I love the Smartsheet core product but this has…
-
Seat Request is here!
February 12, 2026 Today we’re introducing a Seat Request feature that gives users a clear way to request elevated access. This feature also lets Smartsheet System Admins maintain full control and get time back thanks to two streamlined approval workflow options: Option 1: Native Seat Request – Users can submit Member seat…
-
Difference between managed and unmanaged resource in Resource management
Hello everyone, I’ve recently started to use Resource management in Smartshet and I’m still learning how to fully take advantage of its functionalities. I have a few questions, because som things are bit unclear for me and I hope that community can help me. I understand that there are three types of users in resource…
-
WorkApp Licensing Management: How to Proceed?
Hello all, I own a Smartsheet WorkApp with approximately 450 users. Some of these users are paid members, and some are unpaid members. In this WorkApp, there are multiple roles, all of which have editable data. I am trying to understand what happens when the unpaid users edits data. Are WorkApps workarounds for paid vs…
-
New True-Up Steering Us Away from Smartsheet FAST
We have had 8 licenses (for over 2 years) for managers, who create sheets and manage sheets. We have built an entire CRM, Sales Pipeline, and other valuable tools in Smartsheet and have 2-3 staff level users for each manager. We are under the old business plan that is $32 a month per licensed user and allowed collaborators…
-
True Up or Shake Down?
Can anyone suggest a method to change our plan? Has anyone changed their workflow, such as reverting to Google Sheets? We are currently on Enterprise, using the control center. Trying to go down to the Business plan. We are actively pursuing a new software solution as a life cycle solution, and we will only keep the basics…
-
New Comprehensive Solution - Mastering USM Released
Hello, We have just released a solution "Mastering USM" which was 6 months in development, it is available globally at no cost. Mastering USM is designed to provide a resource unmatched in depth and accuracy for managing the use of Smartsheet in all commercial (US, EU, AU) plans using the User Subscription Model (USM). The…
-
Is there a cost to add an external user to a sheet?
Is there a cost to share a sheet with Editor access to an external user, who is not part of our organization, if they already have a Smartsheet license?
-
Renew the License
I have an urgent problem. Hope to get an answer soon I am planning to renew Smartsheet license. My company's payment process is to have PO and invoice before paying? Can I get the PO and invoice from Smartsheet before payment?