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Automation
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
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Workflows - Constantly "A workflow has become invalid"
I inherited a Smartsheet from someone else, and I have problems I don't know how to resolve. I am including 3 screenshots, as I cannot figure this out. The actual workflow A cell on the sheet that shows "Submitted", which is correct, made by Smartsheet Automation. A screenshot showing 10 (there are more!) BLANK cells,…
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Smartsheet API Error: Get Sheet—Missing attachment information when there are more than 10,000 rows
I tested three methods: get sheet (Python SDK) raw HTTP request get row (Python SDK) Method Total Has att Empty get_sheet 11153 4379 6774 raw HTTP 11153 4379 6774 get_row (last 10) 10 10 0 get_sheet (last 10) 10 0 10 raw HTTP (last 10) 10 0 10 I can confirm that every row in this sheet has an attachment.
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Automation emails not sending consistently to some contacts
I'm running into a strange issue with automations and email delivery, and I'm hoping someone can clarify how to fix this. Setup: I have a Smartsheet form with: A required “Your Email” field (Contact column) Several hidden Contact List fields populated automatically Automations use “Send to contacts in a cell” Submitted…
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Best practice for cross-team project dependencies and consolidating reporting?
Hi everyone, I am looking for advice on the best way to architect a cross-team project tracking system. My current setup: I have multiple teams, each maintaining their own individual project sheet. Each sheet contains a list of projects specific to that team. The Goal: Cross-team Dependencies: I want to add a dropdown…
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Automation for Sending an Attachment
I have a SmartSheet where some rows have attachments and others do not. I would like to check a cell on specific rows and have SmartSheet automatically send an email to the contact for that row with a copy of the .pdf attachment for that row. Specifically, I have a column entitled "send to contact" that can either be…
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Automation is repeating the subject line 3 times
I've set up an automation to go to the contacts listed in contact column. One contact is a cell phone number with SMS gateway code so that it can go as a text. It works great, other than it repeats the subject line I enter in the automation three times before inserting the body of the message. For example my subject line…
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Established Automations Suddenly Failing
Thank you for taking time to read my question! We have been using Smartsheet for over a year. We have several automations (triggers) that are well-established and that have not been edited. These automations trigger rows to be copied to other sheets, which are a very important part of our workflow. Lately, and often, the…
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Automated Messages Being Truncated- Does anyone have a workaround?
Hello, I have a workflow where, when a team member checks a checkbox, Smartsheet automatically sends an email to themselves containing merge fields that are used as a customer email draft. The challenge is that this activity typically happens on a deadline day, and a team member may need to generate 30 or more of these…
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Assistance Required to Configure Smartsheet Jira Connector
Hi Smartsheet Support Team, We need assistance configuring the Smartsheet Jira Connector. Our requirement is to synchronize data from Smartsheet to a Jira project. However, we are currently unable to connect Smartsheet to Jira, and we are also unable to create or configure the workflow within the Smartsheet Jira Connector.…