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Row Attachment of form with data to auto-populate row with that data
Is there a solution in the works that will take the PDF you add to a row and transcribe that data automatically to the row? My process involves entering data from the same form into a row where the columns match the categories on the form. The automation would have to find things like the lot number and defect counts under…
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Automation to specific user stopped working
Automation notifying specific user shows "Unable to run". If you remove user name and re-enter it, it works. Nothing else is changed. Why? What could have happened to cause this with a single, specific user that has been there since 2018 and is a Member. Sharing on workspace/item has not changed.
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Intermittent failure of selected Smartsheet automations
Hello, I am experiencing an issue with automations in Smartsheet. Some workflows continue to run normally, but others stop working intermittently even though they were previously functioning as expected. The issue does not appear to affect all automations, only certain ones. An important detail is that when the affected…
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Attachments not included in Smartsheet automation
I have several automations set up to send an email with attachments to our accounting department when I receive invoices for payment from the client. However, it appears the attachments are not coming through even though they have in the past. Are there Smartsheet software issues?
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Date Automation Issues
I have the problem that the automation that puts a date in a DATE field, when it passes 6:00 p.m., sets it to the next day. My time zone is GMT-6, but it seems that the automation doesn't respect that setting.
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Ongoing Automation Issue Not Resolved
There are several posts about this but I do not see anything addressing the fact that this issues is absolutely not resolved. It worked yesterday at approx 7:30 AM Central and as of two hours ago, automation is still not working. This automation is specifically used to copy a row to another sheet so a pdf template can be…
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Existing Completed Rows Incorrectly Changed to In-Review by Automation
I'd like to speak with a human support agent regarding this issue. I have already reviewed the workflow configuration and Activity Log, and the issue cannot be explained by the current automation settings. Existing rows that were already marked as “Completed” were changed back to “In-Review” by Smartsheet Automation, even…
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Notification not sent for some automations but some worked
I have set up automations to notify contacts where it is triggered by a change in row with condition(s). However some worked, and some did not. For those that did not work, there is no automation run failure alert. Can someone advise where have I not set up properly or not aware of?
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Native File Upload Support in Smartsheet MCP
The current Smartsheet MCP supports list_attachments, get_attachment, and attach_url, but it does not expose a tool for uploading a generated file as a native Smartsheet attachment. Our use case is an automated billing agent that generates CSV files for weekly Down Payment billing batches and monthly Final Billing batches.…
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Feature request: expose Predecessors / native row order in the AI (MCP) connector tools
What I'm trying to do: read task dependencies from a sheet programmatically (to render a dependency graph / better Gantt) using the AI connector tools — i.e. the tools an assistant calls, like get_sheet_summary, find_in_sheet, and get_columns — not the raw REST API. Two blockers I've run into (on a normal sheet with a…