| Title | Systems Specialist |
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| Industry | Education |
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| Area of Expertise | process design, workflow management & design, process mapping, project management, user experience (UX) |
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| About Me | Systems Specialist with 7 years of higher education experience in managing business processes |
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| How I Use Smartsheet | I use Smartsheet to intake new requests, streamline workflow processes, and report out on projects at a higher education institution. |
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| Linkedin | https://www.linkedin.com/in/olivia-defrances/ |
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