Did something recently change on the Smartsheet side to cause my automations to suddenly stop workin

Caitlin R.

I use Smartsheet for work and I have a set of automations that work in tandem to create a daily report for me and my colleagues. I set up these automations over a year ago and haven't touched them since. However, part 2 of the set stopped working randomly about 3 weeks ago.

Part 1:

Trigger: When rows are added or changed on Sheet_1

When: Column_1 changes to any value OR When: Column_2 changes to any value » run workflow: Change Column_3 cell value to "1" for the rows that were changed

Part 2:

Trigger: When a date is reached, every day starting a year ago at 3pm CST.

Condition: Where Column_3 is one of "1"

Alert Someone: Send to specific people with a message including {{ }} (message includes links to sheet and all fields)

Change a Cell Value: Change Column_3 cell value to "0" for the rows that were previously "1"

Anyone have any insights?

Georgie

Hi @Caitlin R.,

I’ve tested this on my end and confirmed that two workflows set up in the same way as your part 1 and part 2 workflows are working as expected.

I’d recommend submitting a support ticket and providing the IDs of the affected sheet and workflows (to find the sheet ID, open the sheet and click File > Properties, or right-click the name of the sheet in the Browse menu and select Properties, and to find the workflow ID, open the sheet and click Automation > Manage workflows. Hover over the affected workflow and click the three-dot menu, then select Properties). The support team will then be able to investigate the cause of the behaviour you’re seeing.

 Thanks,

Georgie