Active Faces not working

Hello all,

I have a sheet that is shared with several individuals within our organization. I can confirm that there is 3 of us working at the exact same time within a sheet right now. None of our faces/initials are showing in the tool bar to indicate anyone else is active in that sheet. This is the same for all 3 of us.

I tried to go into my Account - personality settings - visibility to ensure that myself and the others are all viewable. Sure enough we are.

Any help would be greatly appreciated.

Ian

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Paul Newcome

You may want to reach out to Support. This sounds like a bit of a bug in the system, and I haven't had this issue before.

Are you working in the sheet itself, or a report possibly? Maybe you are working in a published version of the sheet?

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