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Automated Workflow - Issue with Custom Message
I created 3 identical workflows designed for 3 partner bids. When I "test now" or "run now," the custom message with links is correct. When I let the automation run it, the date of the message comes out 2026-07-08 and the $ and commas are missing from amounts. The automation for the first flow is always correct, but 2 and…
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Portfolio Report Groupings Removed When Changing Sort
I have set up a handful of portfolio (i.e. Control Center-capable) reports for one of our sales managers, and for some reason, whenever she's attempted to change the sorting columns or order, it immediately removes the two groupings the report has. In addition, she seems to get locked out of making any other changes, as…
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Case open 10 days with no engineer assigned - is this normal on Business? (Case #09786267)
Our account has been broken since Aug 13. Every cross-sheet reference returns #REF, dashboards cannot reach their source reports, and creating a new reference fails outright. 94 sheets and 11 dashboards are affected, and the work that depends on them is blocked. Case #09786267 was opened on Aug 14. Since then: Aug 14…
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User List Report
Hi, I understand that the User List Report is being replaced by the Seat Type report. The warning states that the Seat Type report has everything the user list has. It does not. Seat Type report does not contain information on rights to Premium Applications: Dynamic View DataMesh Calendar Data Shuttle Pivot Will this be…
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Dynamic View Filter Grayed Out
Has anyone else seen their dynamic view filter button grey out suddenly today? Nothing has changed in my configuration, columns, etc., but the button is not clickable. The dynamic view points to a report.
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Large Reports - Recent update to reports
I have large reports that I run across 4000+ sheets to group data: counts, sums, and averages per customer. Historically, I have been able to view this data in one page of reports (I have changed nothing about the report's sources, filters, grouping, or summary). Since this week, the report now shows an expansion carrot…
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Freeze columns in a report on a dashboard
If a column is frozen on a report and that report is used in a dashboard, it would be helpful for that freeze to apply when viewing the report on a dashboard.
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There are issues with both the sheet formulas and the reports. Could you please check this?
I am posting here because our team is facing a critical issue and we've been unable to use our sheets for several days now. We are currently on a Business Plan and have already submitted three official support tickets through the AI assistant , but unfortunately, we haven't been able to reach a Smartsheet engineer or…
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NOT a formula question - every cross-sheet reference in our account died on Aug 13, and reports/dashboards broke too
This is not a formula syntax problem. Our formulas are unchanged and correct. Smartsheet simply can no longer resolve references to other objects in our account. Since Aug 13, every cross-sheet reference across the entire account returns #REF / #INVALID REF / #BLOCKED. Formulas inside a single sheet still work fine. It is…
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Comment Notification for Sheet Summary Reports/Row Reports
Redirect users to a report, instead of the sheet when we tag them on a specific row of the sheet summary report.