Can anyone suggest a method to change our plan?
Has anyone changed their workflow, such as reverting to Google Sheets?
We are currently on Enterprise, using the control center. Trying to go down to the Business plan. We are actively pursuing a new software solution as a life cycle solution, and we will only keep the basics of our operation on Smartsheet.
As a 10 year user of smartsheet, I am pretty annoyed about this "True Up". They are changing the rules, plain and simple. Feels like a total Shake Down. I love the extra cost without any additional features added. Can we print a report yet that matches what it looks like on a screen? Nope, not yet.
We have 25 paid users, and by August 26th, we will be forced to upgrade 22 "Provisional Users" to paid status. The great part about this is that I don't even know how much that will add, and oh yeah, I have another, different "account manager". The feeling I have for smartsheet has entirely changed.
Thanks for listening….Jef
