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New Comprehensive Solution - Mastering USM Released
Hello, We have just released a solution "Mastering USM" which was 6 months in development, it is available globally at no cost. Mastering USM is designed to provide a resource unmatched in depth and accuracy for managing the use of Smartsheet in all commercial (US, EU, AU) plans using the User Subscription Model (USM). The…
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Is there a cost to add an external user to a sheet?
Is there a cost to share a sheet with Editor access to an external user, who is not part of our organization, if they already have a Smartsheet license?
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True Up or Shake Down?
Can anyone suggest a method to change our plan? Has anyone changed their workflow, such as reverting to Google Sheets? We are currently on Enterprise, using the control center. Trying to go down to the Business plan. We are actively pursuing a new software solution as a life cycle solution, and we will only keep the basics…
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Difference between managed and unmanaged resource in Resource management
Hello everyone, I’ve recently started to use Resource management in Smartshet and I’m still learning how to fully take advantage of its functionalities. I have a few questions, because som things are bit unclear for me and I hope that community can help me. I understand that there are three types of users in resource…
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New True-Up Steering Us Away from Smartsheet FAST
We have had 8 licenses (for over 2 years) for managers, who create sheets and manage sheets. We have built an entire CRM, Sales Pipeline, and other valuable tools in Smartsheet and have 2-3 staff level users for each manager. We are under the old business plan that is $32 a month per licensed user and allowed collaborators…
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Renew the License
I have an urgent problem. Hope to get an answer soon I am planning to renew Smartsheet license. My company's payment process is to have PO and invoice before paying? Can I get the PO and invoice from Smartsheet before payment?
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How do I get more info about pricing options?
How do I get more info about pricing options?
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Is there a comparison of the Free license vs a Paid license on an enterprise account.
I'm always being asked questions as what is included on the free tier vs the license tier. It would be great to have a comparison features chart to reference that was up to date. Maybe there is one or someone has made one.
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Resource Management: Licensing and Approach
Hi. We are considering adding Resource Management but wanted to get some feedback from other folks experience. I found this product kind of clunky when it was 10K feet some years ago but a recent demo impressed me. I built a time tracking WorkApp in Smartsheet that allowed for logging of hours daily per project per phase…
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Summary Function Between Business and Pro
Apologies if this is the wrong area to post this… I am a one-person shop that uses Smartsheet to manage various tasks. One of these is the PTA where I volunteer as a board member. I would love to use the dashboard feature to track certain metrics (parent attendance at events and our performance in fundraising) and show…
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Is the Smartsheet free tier going away or becoming more restrictive?
My office has a handful of paid licenses that we uses to manage projects in Smartsheet. We rely on the free tiered users to be able to access/update certain components of a project. There's been a rumor that the free access will soon be removed or the capabilities of free users will be greatly reduced. Can anyone confirm?
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Necessary Package to Utilize Form Logic
Hello, We were using the free Smartsheet Trial and setup some forms that included logic in the questions, so that depending upon what answer you provided you would see different questions. I then signed us up for the Smartsheet Pro package and it appears that logic no longer works. Which Smartsheet package do you need to…
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Sheet Owner Transfered License
Hello all, I have a sheet owner who recently transfered their licenses to another team member and now we are getting an error on the sheet automations saying they need to have a business license for automations to run. It sounds like she is unable to transfer ownership now without a license as well. Any ideas on how we can…
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The limitation of Sheets per report for Pro users is unfair.
To create a master Calendar, I need to pay x13 times more. The business plan only allows for a min of 3 accounts and the pro allows for 1 sheet per report which is incredibly useless. When will we have a mid-tier that allows 50 sheets per report? There is a vast difference in pricing between $80/yr vs $1200/yr.