Outlook app - can't log in

I am trying to attach an email from Outlook to my Smartsheet project. I have Office 365. I can click on Smartsheet within Outlook, and it asks me to log in to smartsheet. Upon doing this, the Smartsheet wheel inside my email just keeps spinning and nothing happens - I have waited up to ten minutes to see if it will connect to my sheets, but nothing. I have used it successfully before, so am a little puzzled.

This happened last year and again now - I'm watching productivity going out the window trying to fix this.

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Shaine Greenwood

Hi David,

Here are a few things you can try to troubleshoot this:

Try a different browser.
Try disabling all extensions in your browser.
See if the network you're using is causing this behavior, try a different internet connection altogether.

If the above doesn't help you narrow it down, please reach out to our Support team to troubleshoot this further.

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