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I need to talk to smartsheet about my business account
Business account up for renewal. I need to speak with smartsheet customer service about seat types and true-ups and I'm getting nowhere with articles. Sales rep is out and we are on deadline.
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Transferring files from Terminated "Provisional Members"
How do you transfer Smartsheet files belonging to Terminated "Provisional Members"? There are not the same options as for PAID Member users.
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Remove Zoom Setting Banner
I’d love to see this banner either go away entirely or fade out after it appears. I don’t use 100% zoom unless I’m presenting my screen, so having it pop up every time feels unnecessary. It also gets in the way when I need to copy or paste the page name, and overall it adds visual clutter.
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why are theses column not being colored not by conditional format or by me ?
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Hyperlinks
Hello all, I need help i have a sheet that every week i add about 300-700 lines and each one of them have a Different link, is there a faster or easy way to add them all together? and not each line at a time ? I don't mind adding them all as "LINK" but for now as i am adding them one at a time i am adding Them to the…
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Notification when Tagging Non Permissioned User with Dynamic View
We are leveraging Smartsheet with user groups who do not have permissions to the original sheet, but have access to comment through dynamic view. While tagging users who do have access to dynamic view, we are still getting the attached notification causing a lot of confusion for our internal users. It would be of great…
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Please remove the AI thing you have for support
I have worked with multiple support AIs, and yours has to be the most useless and annoying agent I have encountered. Doesn't do anything right. How do I even get in contact with support? First off, no agent is ever available for chat. And when cases get created, no agent ever picks them up. How am I supposed to get…
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Dates in Timeline View are not the same as Grid/Gant View
Does anyone else have the issue where the dates in the Timeview line (mainly Milestones) are a day ahead of what they are in Gant/Grid View. It seems to be correct for some milestones but not others- I can only assume it's to do with predecessors with/without lag. As you can see on my screenshots, the ones highlighted…
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How do I stop rounding?
Hello! I'm trying to enter tax information for different counties. I need this amount to be 2.0145%, but it keeps rounding to 2.015%. I've added two extra decimal places, and it still rounds to the thousandths place. How can I get the full number to show?
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Formula for rolling up children status to parent rows
Hello, I am trying to simply roll-up my children status' to their parent row. When using this formula: =IF(COUNTIFS(CHILDREN(), @cell = "Complete") = COUNTIFS(CHILDREN(), OR(@cell = "", @cell <> "")), "Complete", IF(COUNTIFS(CHILDREN(), @cell = "Not Started") = COUNT(CHILDREN()), "Not Started", "In Progress")) I receive…
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Smartsheet Contact Support is Broken in macOS
The chat window for Support does not work in the Browser in macOS . After you type your first statement and hit send it shows up with a blank window. I tried this in macOS Safari and macOS Chrome.
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Connect Xero Reconciled Bank Account Balance
Hi, I am completely new to Smartsheets and I have an issue with regards to integrations with other software. I basically want to connect the reconciled bank balance from Xero to a 12 month cash flow I am developing in Smartsheets. I am currently unsure which trigger via Zapier to pick and was wondering if anyone knew or…
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Issues with Online Support?
I've been trying for over a week to open a support case with SmartSheet, but its proving to be super difficult suddenly. The AI function on the support page doesn't work. I just keep getting prompted to enter a search query no matter what I enter, and anytime I call the support number, I get through all of the questions…
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Benutzerrollen und Verrechnung
Hallo zusammen, bei uns im Unternehmen gibt es 3 Personen die ein Blatt erstellen und ca. 12 Stk die eigentlich das Blatt nur nutzen und ein Kommentar oder den fortschritt abhaken. Zuvor konnten diese einfach hinzugefügt werden und gut war. Ist es nun wirklich so das ich auch für diese Personen Zahlen muss? Ich komme aus…
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Problem: Alle User-Zugriffe haben sich geändert
Hallo werte Community, bei uns im Unternehmen haben sich vor Wochen die Zugriffe aller User auf einen Schlag geändert. Gab es irgendein Problem seitens Smartsheet? Leider ist bei uns dadurch das Chaos im Unternehmen ausgebrochen und ich habe ebenfalls keine Antwort auf meine Anfrage von Smartsheet erhalten. Hatte jemand…
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Update Request: Is there a way to prevent text from being edited in locked columns?
You can edit entries for columns that have been locked in the update request. Is there a way to prevent this information from being edited?
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Billing Projection
All, Inquiring about breakout of 'Project Contract' to populate evenly across months based on 'Last Day of Start Month' & 'Last Billing Period.' Ex: Project Name 24006 would show $113,915 in June, July, and August to equal $341,745. Perhaps an added column in sheet is needed, that already has the even split sum. Attached…
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Links within form questions not working
So very recently I've noticed the forms we've created in Smartsheet look different. Mostly cosmetic (different fonts, boxes with drop down lists look more rounded, etc). But we also found out that the links we had put into the body of the "questions" on the form no longer open the link in a new tab. They instead open the…
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Resource Planning: Calculating Weekly Hours Remaining for a Project
Hello, Goal: To view estimated hours per resource per week. I am looking for a way to calculate the weekly hours remaining on a project, per person. I am referencing my project plan as the source sheet which has: Resource Name, Estimated Hours, Start Date, Due Date, Week Start, Task Name, etc. In a summary sheet, I would…
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How do assets within a Collection appear to end users?
I have external users who can't be shared to a Workspace because there is confidential information regarding other external users within the Workspace. A collection seems to be a good option, but how do these users see the assets within the collection? I tested it this out on a secondary account, and can see the collection…