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Support never responds???
I submitted a ticket with Smartsheet about a license issue on 3/3/26, and still have not gotten a response as of 3/25/26. I have a PAID subscription, and cant seem to get any assistance to fix my issue. Any idea how to get someone to respond to me?
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How do I delete a workspace if the main user is no longer active?
I am the Owner and sole user of a workspace that is linked to a legacy/main account that is no longer active or being paid for. I no longer use this workspace and would like to delete it entirely to clean up my account. Since the primary billing user is inactive, what is the best way to permanently delete this workspace,…
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Unable to delete earlier smartsheets
Hi, Recently reactivated a lapsed subscitpion that I had earlier. Now I am unable to delete the sheets that are no longer required. I get error messages stating that I do not have rights to delete - but i created them myself and as of now I am the only user. Please help
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How to Add Guests to a Workspace?
I have recently upgraded my subscription to a Business plan, which gives allowance for unlimited Guests. However the team that I already have added to the sheet are limited to Viewer access only and I am not seeing an option to change their designation. How do I make someone a guest?
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User Access Issue - Account Management
In Admin Center under "Seat Types and True-Up", we accidentally set a user to "No Access", so their name disappeared from the list of users. We need to get them back and can't see a way to do it. If we try to manually add the user, it says the user already exists. We tried to call support and they couldn't seem to help…
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Time Elapsed to Today in Months/Years
Hi! I'm trying to figure out how to use the NETDAYS formula to show how long someone has been a member of a certain team. I can't get it to measure to today using the formula that the website suggests. I want it to be running so that whenever I log on I can see the time elapsed to the day I'm looking at the sheet. Can…
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¿Como se modifica el nombre de la tarjeta de pago en los datos de facturación?
Necesito actualizar mis datos de facturación y sólo me permite cargar los datos de la nueva tarjeta pero encuentro donde cambiar el nombre de la tarjeta.
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Terrible support experience
I've tried to raise a support query, but can only find a route through the AI chat bot. However this has failed to raise a support call on my behalf. The first time it said it logged something but i never got email confirmation nor is anything logged in my cases. I tried again but "something went wrong" so it asked me to…
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How to get support on a Pro plan
After having been an advanced business account user for a long period I took a rest from Smartsheet and cancelled my account. Recently, I signed up again as a single Pro user, paying annually in advance, which ought to provide web-based ticketing support. Unfortunately, Smartsheet fails to recognise ownership of my account…
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Need to retrieve the complete driver payroll sheet
I am unable to retrieve the complete driver list and would like assistance in recovering last Friday’s data
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Help Escalating an Issue?
Hi Community, Has anyone successfully escalated an issue with Smartsheet billing or support? I’m struggling to get meaningful resolution. I paid our invoice in December, and shortly after received a second invoice. During my initial call, I was told this was a duplicate related to an account change we discussed but…
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Ownership Transfer issues
I have followed all directions in transferring ownership, and have done so before without issue. But currently, sheets within the workspace now show a never-ending "Loading" icon where it should show ownership. And all attempts to transfer ownership fail. Even when the transfer request is sent and immediately accepted, it…
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Actualizacion Aplicación
Hace poco actualicé la aplicación en mi movil Android y lamentablemente me dice que la aplicacion ya no es compatible con el dispositivo. Sumado a eso la version de aplicacion movil de Smartsheet me está pidiendo actualizacion y tampoco me permite dejarla usar. Alguno sabe que puedo hacer en ese caso?
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Is there a way to show a report of duplicate names across multiple sheets?
Hi all, I have about 6 sheets that act as master rosters for 6 different programs. I would like to have a report that shows which individuals show up across those multiple programs. Is there a way to filter a report to only show those individuals or is there another way of doing it that might be better?
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Using a form to collect data on a sheet specific to a row
Context: We have sheet with a list of dates and meeting types as parent rows and then the agenda for each meeting as children rows underneath. In each row with an agenda topic, there is a cell that shows the presenter. We would like to collect details on who is presenting from non-editor users. I created a form that allows…
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Is the SmartSheet Support Portal and AI Assistant working correctly?
Wondering if the AI assistant is meant to be working or if it's an experimental feature? I spoken with the ChatBot and I thought that it would go ahead and create a ticket and have someone call me back to investigate an issue with User, Seat, Group Management. After 2 hours I realised that there weren't any tickets…
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Use of Contact List not working today
I downloaded the request engagement template(s) and modified them for my business. Yesterday use of a contact list for notification was working, today it's not. I have recreated the workflow from scratch and added a new contact list column as suggested in blogs sequentially. Still not working. What does work is when I…
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Sorting stopped working on existing sheet
Hi, I saw a few posts about sorting not working properly, but none of them had a solution and I'm not sure if my issue is the same. A sheet I have been using and adding and removing rows to/from over the last 6 months suddenly stopped sorting the date column in ascending order for new rows. No hierarchy or filters in…
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Dashboard edit button missing
Hello, I setup a dashboard few weeks ago and now I'm unable to make ay edits to the dashboard. I still have admin access but the edit button on the top right corner is missing.
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Pulling Original Due Dates from updated Due Dates Cell
I am wanting to track, months into a project, where I originally had set the Due Dates. I have 300+ line items and I would prefer not to go in manually to update a new column with "Original Due Date". Is there a formula to pull that information from cell history so I don't have to manually do this? I sincerely appreciate…