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Why can't I see any details while in the calendar view?
Yes I know I can click each line on the calendar view and open up the details but I want to just see the calendar a week at a time and show a few details in the calendar automatically without having to click into it. When I publish to a different calendar the view is ever worse as it just shows lines and says what line it…
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Escalation Path for Unresponsive Smartsheet Support Ticket
Guys, there is a support ticket that has been pending for quite some time. Despite multiple follow-ups, I haven’t received any response from the Smartsheet support team. Is there a way to escalate this? P.S. In case anyone from Smartsheet support is seeing this post, could you please help with case number: 09229838 Thanks…
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Import Excel issue
I am getting this error during importing excel into Smartsheet. " This field may not be more than 50 characters long". Any experience anyone has? Any solution in your mind? Thanks
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Attached Files not Opening
Over the past year, we’ve had a handful of instances where an image is uploaded to a row for review using the same file type, by the same person, and with the same specs as many other uploads—but after uploading, no one can view or download it. A thumbnail preview appears, indicating the file was uploaded successfully, but…
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Android app not syncing with web or windows app
The Smartsheet app on my Samsung phone (android) is logging in perfectly and showing all my sheets etc, but when I try and log in to my account on the web or windows app it says I have a trial account and now sheets are showing - what am I doing wrong, is there someway I can get them to sync with my android app??
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Notifications for Pivot Errors
Smartsheet does not currently send automated error notifications to Pivot workflow owners when workflows fail, unlike the notification behavior for DataTables, Data Shuttle, and Meshes. Also, when column mappings break on a mesh, the mesh will continue to run with an error. We should expect the same functionality from a…
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Support never responds???
I submitted a ticket with Smartsheet about a license issue on 3/3/26, and still have not gotten a response as of 3/25/26. I have a PAID subscription, and cant seem to get any assistance to fix my issue. Any idea how to get someone to respond to me?
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How do I delete a workspace if the main user is no longer active?
I am the Owner and sole user of a workspace that is linked to a legacy/main account that is no longer active or being paid for. I no longer use this workspace and would like to delete it entirely to clean up my account. Since the primary billing user is inactive, what is the best way to permanently delete this workspace,…
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Unable to delete earlier smartsheets
Hi, Recently reactivated a lapsed subscitpion that I had earlier. Now I am unable to delete the sheets that are no longer required. I get error messages stating that I do not have rights to delete - but i created them myself and as of now I am the only user. Please help
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How to Add Guests to a Workspace?
I have recently upgraded my subscription to a Business plan, which gives allowance for unlimited Guests. However the team that I already have added to the sheet are limited to Viewer access only and I am not seeing an option to change their designation. How do I make someone a guest?
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User Access Issue - Account Management
In Admin Center under "Seat Types and True-Up", we accidentally set a user to "No Access", so their name disappeared from the list of users. We need to get them back and can't see a way to do it. If we try to manually add the user, it says the user already exists. We tried to call support and they couldn't seem to help…
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Time Elapsed to Today in Months/Years
Hi! I'm trying to figure out how to use the NETDAYS formula to show how long someone has been a member of a certain team. I can't get it to measure to today using the formula that the website suggests. I want it to be running so that whenever I log on I can see the time elapsed to the day I'm looking at the sheet. Can…
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¿Como se modifica el nombre de la tarjeta de pago en los datos de facturación?
Necesito actualizar mis datos de facturación y sólo me permite cargar los datos de la nueva tarjeta pero encuentro donde cambiar el nombre de la tarjeta.
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Terrible support experience
I've tried to raise a support query, but can only find a route through the AI chat bot. However this has failed to raise a support call on my behalf. The first time it said it logged something but i never got email confirmation nor is anything logged in my cases. I tried again but "something went wrong" so it asked me to…
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How to get support on a Pro plan
After having been an advanced business account user for a long period I took a rest from Smartsheet and cancelled my account. Recently, I signed up again as a single Pro user, paying annually in advance, which ought to provide web-based ticketing support. Unfortunately, Smartsheet fails to recognise ownership of my account…
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Need to retrieve the complete driver payroll sheet
I am unable to retrieve the complete driver list and would like assistance in recovering last Friday’s data
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Help Escalating an Issue?
Hi Community, Has anyone successfully escalated an issue with Smartsheet billing or support? I’m struggling to get meaningful resolution. I paid our invoice in December, and shortly after received a second invoice. During my initial call, I was told this was a duplicate related to an account change we discussed but…
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Ownership Transfer issues
I have followed all directions in transferring ownership, and have done so before without issue. But currently, sheets within the workspace now show a never-ending "Loading" icon where it should show ownership. And all attempts to transfer ownership fail. Even when the transfer request is sent and immediately accepted, it…
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Actualizacion Aplicación
Hace poco actualicé la aplicación en mi movil Android y lamentablemente me dice que la aplicacion ya no es compatible con el dispositivo. Sumado a eso la version de aplicacion movil de Smartsheet me está pidiendo actualizacion y tampoco me permite dejarla usar. Alguno sabe que puedo hacer en ese caso?
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Is there a way to show a report of duplicate names across multiple sheets?
Hi all, I have about 6 sheets that act as master rosters for 6 different programs. I would like to have a report that shows which individuals show up across those multiple programs. Is there a way to filter a report to only show those individuals or is there another way of doing it that might be better?