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Login Issue
Hi, I have five Smartsheet accounts—four with editor access and one admin account. Recently, I’ve been unable to log in to one specific editor account. It shows the message “Too many failed attempts. Try again after one hour or reset your password.” However, I attempted to log in only twice, and the error appeared on the…
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Can I get help getting my colleagues logged in?
We are new to SSgov and my colleagues get error messages when trying to log in. Specifically, they see the below attached images. I removed them as user and readded with no luck. What are some troubleshooting steps to help get them on the system?
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Password recovery not working on computer
I already sent a message to Support but their response was standard, telling me to check my spam or the provider's spam blocker. But it's not like that at all! The problem is that the message asking me to check my email to reset my password doesn't even appear. Nothing happens when I click "forgot password" on the…
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[URGENT] Reset password button and page not working
Hello, We have issues using the button reset password on the home page. It is currently not working. The button is just refreshing the page. You also have a dedicated page to reset the password but not working too. It is also only refreshing the page. (cf : https://help.smartsheet.com/fr/user/password) Please can you help…
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How to change password when log in with Microsoft?
Cannot find a button to change my password in personal settings. I log in with Microsoft.