[URGENT] Reset password button and page not working

koukou974

Hello,

We have issues using the button reset password on the home page. It is currently not working. The button is just refreshing the page.

You also have a dedicated page to reset the password but not working too. It is also only refreshing the page. (cf : https://help.smartsheet.com/fr/user/password )

Please can you help us.

Thanks a lot,

Andrée Starå

https://community.smartsheet.com/discussion/122490/urgent-reset-password-button-and-page-not-working

Hi,

I hope you're well and safe!

Here's another user with a similar issue.

https://community.smartsheet.com/discussion/122054/password-recovery-not-working-on-computer

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

Marcela

Hello @koukou974,

I understand you're experiencing issues with resetting your password.

We are investigating an issue that occurs when the browser's default language is set to one other than English. We appreciate your patience as we work to resolve this.

Please refer to our Common Login issues and how to solve them Help Article, which contains a helpful button to help you reset your password.