Login Issue

Hi,

I have five Smartsheet accounts—four with editor access and one admin account. Recently, I’ve been unable to log in to one specific editor account. It shows the message “Too many failed attempts. Try again after one hour or reset your password.” However, I attempted to log in only twice, and the error appeared on the second attempt.

I also tried logging in using the login code sent via email, but I am not receiving any emails from Smartsheet. Password reset is also not working for the same reason, as no reset email is being delivered. This issue is occurring only with this particular account; my other accounts are working fine.

This problem has been ongoing for the past six days. I have already raised a support ticket (Case#: 08910880), but I haven’t received any response yet. Since this account is critical for my work, I kindly request your guidance

ID Details : foundry@artisticks.co.in

in resolving this issue at the earliest.

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Password Reset

Authentication and Sign in

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Accepted answers

Georgie

Hi @vstr88889,

I checked in with our Support team and they've confirmed that they've been in touch with you today - hopefully the issue is now resolved, but please continue to work with them if issues persist.

Thanks,
Georgie

All comments

Naeem Ejaz

You may need to ask your company’s system administrator to whitelist the Smartsheet web address in order to receive the password reset email link.

vstr88889

I'm getting mail from other region of Smartsheet, only Europe region having issues, i have checked with my admin also.

Georgie

Thanks,
Georgie

vstr88889

They solved the issue.

Mary_Claire

Hello, I have exactly the same login issue as described above and am unable to login to my accounts which are essential for my work. I am receiving regular automated it seems emails from Smartsheet support to say my query has been closed as it has been resolved, which it has not. It seems this needs is not something I can fix myself? My local IT has not been able to fix this.

vstr88889

Hi Mary,

You can't solve this issue on your own, raise a ticket again.

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