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Implications to prior associated data if remove a Contact from a Dropdown
Hello Community, I have a question to ask of all of you. I have a sheet with a lot of associated data to one of the 3 contact choices in my sheet. This person will be out on leave for a few months and I want to remove this person from the dropdown of choices users can select during this time. If I remove this contact now,…
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reset your authenticator app settings.
I lost my phone and now unable to find the authentcation code in the microsoft authenticator app. I need to reconfigure it. Please advise how to go about it.
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Fix Sorting In Table View
Currently, sorting in Table View only impacts how data is displayed. It does not actually change the order of the underlying data. There are times where I rely on the data to be in a specific order (not just displayed). Lets say I have a project plan. There is a requirement that my child rows are numbered in chronological…
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Operational issue due to new licensing restrictions - seeking ideas
Hello! I'm seeking ideas / work-arounds / the right language to convey the barriers and suggest enhancements in response to the new licensing restrictions. Here is my context. I used sheets to format a 'clinical trial transparency report card' (image below). This sheet curates institutional data from ClinicalTrials.gov…
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Unable to Edit Sheets After License Renewal (Owner Access Issue)
Hi everyone, I’ve been a Smartsheet user for over 3 years. However, after renewing my license in December, I’m no longer able to edit any sheets or projects — even those where I’m clearly listed as the Owner. I have a Business plan, the renewal has already been paid, and this issue started only after the renewal. When I…
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Integrating Smartsheet Reports, Power Automate and Smartsheet API
Manual task automation isn't just about saving time; it's about building a reliable, repeatable, and secure pipeline. We recently took a standard user-provisioning process that previously required 15 to 30 minutes of manual administrative effort per run and reduced it to a 1-minute automated execution. By connecting a…
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Automatically Setting a Future Date Based on Criteria
Is there a way in Smartsheet to automatically default a date column to 30 days in the future based on certain criteria? For example, if Column A has a value but Column B is left blank, can Column B be set to automatically populate with a date 30 days from today? I tried creating an automation where the trigger is when…
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Automation not triggering
Hello Community, I am having issues with an automation not firing, not sure what is tripping it up: Also I am unsure if I should see the Update Request icon highlighted in the left margin, when this fires? Of course if I manually click to send an Update Request, it does highlight, but I am trying to set this up so that it…
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Identifying Sheet/Report Dependencies Across a Workspace
Hello, Is there a way to identify the dependencies of a sheet or report across a workspace? Specifically, I’d like to see which reports rely on a given sheet and whether those reports feed into dashboards. I’m not referring to usage metrics such as views, but rather how assets are interconnected. Thank you!
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Customer support phone number or any kind of help.
can someone help me get in contact with support? I need to access my sheets. It is ridiculous how long it takes to get support having been a paid customer for as long as i have. The lack of help is preventing me from starting a job that requires a schedule as part of the pre-construction process. I've had to use other…