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Using a form to collect data on a sheet specific to a row
Context: We have sheet with a list of dates and meeting types as parent rows and then the agenda for each meeting as children rows underneath. In each row with an agenda topic, there is a cell that shows the presenter. We would like to collect details on who is presenting from non-editor users. I created a form that allows…
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Is the SmartSheet Support Portal and AI Assistant working correctly?
Wondering if the AI assistant is meant to be working or if it's an experimental feature? I spoken with the ChatBot and I thought that it would go ahead and create a ticket and have someone call me back to investigate an issue with User, Seat, Group Management. After 2 hours I realised that there weren't any tickets…
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Sorting stopped working on existing sheet
Hi, I saw a few posts about sorting not working properly, but none of them had a solution and I'm not sure if my issue is the same. A sheet I have been using and adding and removing rows to/from over the last 6 months suddenly stopped sorting the date column in ascending order for new rows. No hierarchy or filters in…
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Dashboard edit button missing
Hello, I setup a dashboard few weeks ago and now I'm unable to make ay edits to the dashboard. I still have admin access but the edit button on the top right corner is missing.
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Has anyone else had issues with the new Contact Support chat box?
I clicked "Contact Support" and a blank chat box appeared. I could not see any text I entered. When I clicked "Download transcript", I could see the text and apparently someone had responded but I could not see it. Furthermore, after clicking to download the transcript, the chat box disappeared and I had to close to enter…
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smartsheet API key is not able to fetch data from the smartsheet having MFA.
I am not able to fetch data from the smartsheet using API key which is having MFA. I am getting an error - "This action is restricted by an MFA Policy. Please reach out to the workspace admin for any questions.". How I can resolve this issue?
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Pulling Original Due Dates from updated Due Dates Cell
I am wanting to track, months into a project, where I originally had set the Due Dates. I have 300+ line items and I would prefer not to go in manually to update a new column with "Original Due Date". Is there a formula to pull that information from cell history so I don't have to manually do this? I sincerely appreciate…
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Login Issue
Smartsheets (web browser) is not allowing user to sign in with password or code sent to email also unable to reset password from login page.. I checked admin side and everything looks good tried to send a reset and that didnt work email address is correct but emails are not arriving in users inbox
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I upgraded from free to pro. I cannot access my sheets or Smartsheet support. Help?
I recently upgraded to a paid Pro account. The day I upgraded I could access everything I had created. I created a new sheet and it put it in a new untitled workspace. When I went back to access my other (previously created) Workspace today, I get a message "An error has occurred in Smartsheet." I've logged out and logged…
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What's our basis on this?
Based on Smartsheet's documentation and the logic of the User Subscription Model (USM), here is the distinction and how these two features work together: The "Two-Strikes" Cycle (The Old Default): This was the original, more aggressive USM behavior. The system tracked user activity and, after a couple of provisional…