Should Smartsheet Reconsider Pricing Policy for Live Support?

Theresa Pulvere

Would anyone else like to see Smartsheet reconsider their pricing for users that need live support?
I manage creative services projects for a large healthcare organization and am one of only a couple users that would ever need support. As a not for profit, it would be a waste of money for our organization to buy support for every user, however this is the only option Smartsheet has.

Does anyone agree it would make sense to allow companies to buy support only for select users, or to be able to buy a package of annual hours to be used when needed?

I could have used 5-10 hours this year, likely the only person in our company that would have needed them. Thanks for your feedback!

Michelle Choate 2

The best course of action might be to reach out to an outside vendor that can give you the support you need. If you have more questions on this, feel free to reach out to me at michelle.choate@outlook.com and I can give you some good resources that I use.

Theresa Pulvere

@Michelle Choate 2 Could you please share the outside support resources you use? Thank you.

Michelle Choate 2

www.smartsheetguru.com @Darren Mullen and www.apexconsultants.io

Matt Johnson

There are a number of great Smartsheet Aligned Partners that can help. We are all certified within the Aligned Program. I'd be happy to help.

AdamApexConsultants

Hi @Theresa Pulvere - I would be happy to have a chat to discuss how we can help support you and your team and making sure Smartsheet is being used to its fullest potential.

Feel free to send me an email adam@apexconsultants.io and we can find some time to connect!

Thank you,