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1st True up experience and challenges
We are going through our 1st true up and the number of members we need is drastically lower than what Smartsheet's had indicated we needed under our annual agreement. Unfortunately, we can only "True Up" and can't "True Down". Anyone else experiencing similar issues? Bit frustrated as we seem to have over paid for what we…
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Users being set back to Provisional after upgrading them to members
Has anyone else noticed that paid members are being set back to provisional (then defaulted to viewer - in our case, we've elected to default provisional users to viewer rather than member)? During our last true-up I upgraded a group of people to paid members. Then SS paused things while they worked through issues or…
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Merged: Asset Sharing should default to View, not Edit
This discussion has been merged.
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What's our basis on this?
Based on Smartsheet's documentation and the logic of the User Subscription Model (USM), here is the distinction and how these two features work together: The "Two-Strikes" Cycle (The Old Default): This was the original, more aggressive USM behavior. The system tracked user activity and, after a couple of provisional…
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User Type options for USM Users who already had a provisional period
I'm sure everyone here who have transitioned or about to transition to USM know the model has not been thoroughly thought through and has significant loopholes. We will be converting in October (YIKES!). Can someone who has used the USM True-up page help me answer a scenario question? Scenario: If a user was downgraded to…
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True Up or Shake Down?
Can anyone suggest a method to change our plan? Has anyone changed their workflow, such as reverting to Google Sheets? We are currently on Enterprise, using the control center. Trying to go down to the Business plan. We are actively pursuing a new software solution as a life cycle solution, and we will only keep the basics…
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Trying to understand the new subscription model
Hello all, I'd like to preface this by saying I've reached out to my account reps several times by email and gotten no reply, so I'm asking/venting here. I've recently been made aware that after selling my company the business plan with one of the core selling points being unlimited free editors, Smartsheet is now removing…
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What activities require paid membership for external partners?
If external users are sheet/report/workspace owners, are they required to be paid members? We have 5 or 6 partners who have created/own items and I am assuming they have to be paid members if they own items in our account.
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Looking to talk about TRUE UP & New User Subscription Model
Hi Community! I am looking to connect with someone from another organization using Smartsheet who can speak to the “True Up” process in the new User Subscription Model. My company has not transitioned to the new model yet, but we will be soon and have some questions we'd like answered by fellow customers who are living in…
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What is the sheet limit in business plan?
We are currently on an "silver" enterprise plan with 25 users and 22 provisional users until August 26, 2025. I'm exploring different ways to use smart sheet so I don't have to nearly double my costs with subscription model. Any help would be greatly appreciated, thanks Jef