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Google Docs Mail Merge with Smartsheet
Every time I clear my cookies/cache I can no longer mail merge with Google Docs using Smartsheet. I have to reach out to support every time and they take weeks to months to get back to me. I have tried re-authenticating but it does not work. Does anyone have a fix for this?
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Transferring Information
I was on one team and created a workspace, folders, sheets, reports and dashboards. That team ended licensing and I was switcher to "viewer" status. I am now a member to another team, I have created a workspace shared with our team admin, but I am unable to transfer my information from my previous team due to being only a…
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Automation Issues - Values from Curly Brackets Not Appearing Correctly
Is anyone else experiencing this issue today (7/28/2026)? Every time an automated email triggers on its own today, whether it's a regular alert, update request, etc, the values that usually appear when the automation workflow includes a field in curly brackets (ex: {{First Name}}) appears as a weird alphanumeric value in…
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New rows added no longer triggering automations (post-Jul. 30 outage)
Hello, I have a sheet where whenever a new row is added (via form), an automation is triggered to copy that row to a secondary sheet. Since the outage on July 30th (via Smartsheet status), that workflow is no longer triggering upon rows being added. I am going through and manually triggering that automation now, and it's…
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Cancelling my account
Hello I cancelled a Smartsheet Pro monthly account sometime between May and July. Unfortunately I can't confirm when as I have not received any written confirmation of the cancellation and continue to be charged.…
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MOVE ROW Lost Attachments
I was archiving critical accounting data from one sheet to another by moving the rows. This is something I've done countless times in the past decade of using Smartsheet. This time, after moving nearly 3500 rows of data, I realized none of the attachments moved with the rest of the data. I've opened a case but have had…
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Is there any way to retrieve data that was deleted from a sheet?
If a grid sheet had 1879 rows of data in it and all of those rows were deleted, is there any way to get all of the deleted data back after it's been saved? I tried looking at the Activity Log but it doesn't show the data and I need it restored in the columns it belongs to. Is this possible?
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Primary Columns in Grouped Reports: change label locations and move column
A report must use a sheet’s primary column and the primary column must be in the first report column. Labels for report groups are displayed in the report’s primary column, so if you don’t want to view the primary column in the report, or hide the primary column, then the groups’ labels will be hidden. If you copy the rows…
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Cannot Downgrade
I am shocked. I've been with Smartsheet for 8 years and remember when things were rocky but there were real humans there to help. And the Community worked very well. Just now, I clicked to delete a tag for this post and suddenly got routed to a translated Portuguese discussion page (??) I've had my account on the basic…
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Issues with support for my Enterprise account
I currently have an Enterprise account and am trying to open a support case, but I cannot get past the AI support system because it treats my account as if it were on a free plan. Is there another way to contact support or escalate the case—other than through my account executive? They mentioned days ago that they would…