Automation Issues - Values from Curly Brackets Not Appearing Correctly

Question

Is anyone else experiencing this issue today (7/28/2026)? Every time an automated email triggers on its own today, whether it's a regular alert, update request, etc, the values that usually appear when the automation workflow includes a field in curly brackets (ex: {{First Name}}) appears as a weird alphanumeric value in the resulting email (ex: {{c:4465222526}}).

I've already checked our automation settings and everything looks correct, and the emails even look correct when I manually run the automation. However, when the email triggers automatically based on the correct conditions, the resulting email still doesn't look right. See below as an example - this is happening across ALL our sheets, not just one.

I already checked the Smartsheet Status page and there's been nothing reported there. Any help would be much appreciated!

Automatic trigger results:

Manual trigger results:

Mark Rojas · Answer

@jordan.navarro23 Yes we had document generation, update request and other alerts just randomly trigger. Stuff even from back in April triggered. I am still working with support. Their response was :

"Recently, our engineering team identified an issue that caused workflows to

not trigger or being delayed on their trigger, nonetheless, this situation has

been confirmed fixed by our engineering team. Could you please check on your

workflows page that you don't see a warning next to them stating "Unable

to run"? In the case that you don't see this please disable these

workflows and re-enable them and let us know if they are still having issues

running."

Lol had done this as the first step but at this point I will humor it.

~MR

jordan.navarro23 · Answer

Hey Mark, are you still dealing with this issue? Looks like they quietly resolved it, but now I'm getting old update requests re-triggering for no reason…

Deanna Vandermeer · Answer

This is not good. We have so many automations that rely on the curly brackets to pull in the relevant information. I hope they get this fixed as we are about to start up our new school year, and we need our automations to work as built, otherwise we run the risk of people no longer supporting the use of the platform as they will see it as a failure.