nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Smartsheet Community

Connect with peers, share your expertise, and inspire what’s next in Smartsheet — from proven practices to practical how-to insights from fellow users and product experts.

Welcome!

New rows added no longer triggering automations (post-Jul. 30 outage)

egardner

Hello,

I have a sheet where whenever a new row is added (via form), an automation is triggered to copy that row to a secondary sheet. Since the outage on July 30th (via Smartsheet status), that workflow is no longer triggering upon rows being added. I am going through and manually triggering that automation now, and it's starting to work, but still won't trigger on it's own as it should. Is anyone else experiencing this, currently?

Nothing else in the sheet has changed. In fact, I am the only one that uses the back-end of this sheet in the first place. The activity logs show no changes either.

Find more posts tagged with

Forms

Sheets

Support

Automations

Comments

Mark Rojas

Yep! We have the exact same issue, I've rewritten the automations and contacted support. Now my team has to wait for me to manually move and copy rows.

~MR

egardner

Hi Mark,
I ended up chatting with Smartsheet Support and they were able to fix it for me - I definitely recommend giving them a shout!

Mark Rojas

Did they deal with the whole system outage or one sheet? Good to hear though!

~MR

egardner

I'm not entirely sure, as this issue was only affecting one of my sheets. I know they had an outage that started on July 28th and was resolved on Monday or Tuesday evening, so I wonder if it's just taking time for the fix to push out to everybody.

Sign in to join the conversation!

Quick Links

Trending discussions

Creating a Leadership Calendar View for Tollgates
We do not currently have the Calendar App. We manage multiple project plans across many workspaces and would like to provide leadership with a consolidated calendar view that displays only tollgate tasks across all projects for a given month, rather than all project tasks. Ideally, leadership should be able to view the…
errorCode: 48
has anyon encountered the below issue when opening the worksheets. for a user that has an active business license Form Name: Ajax FormAction: fa_getLicensing ServerStatus: False ServerStatusText: Critical Exception errorCode: 48
Table View row limit / unable to use larger Table View capacity
Hi everyone, I’m working with a fairly large Smartsheet dataset and I’m running into a row-limit issue with Table View. I have about 32,000 row excel sheet that I would like to upload as a table view. I have an enterprise account and was under the impression that the table view could handle larger sheet size than the grid…