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I have a remote user that appears to be seeing "old" data. Data from a previous update. She has tried to refresh her browser, but it doesn't correct the problem. Any suggestions on how to correct this?
Hi Clay,
Have them refresh the sheet itself by right-clicking the sheet name at the top and selecting Refresh.
If that doesn't do the trick, then it's likely that your remote user is looking at a different sheet. Have them right-click the sheet name at the top and go to Properties. Then, have them compare the Sheet ID with the ID of the sheet you're looking at.
If Shaine's suggestion does not work, contact him or support@smartsheet.com.
Several times the previous Community Manager did something magical on the back-end to resolve similar issues for other users.
Craig
Hi Clay—as J. Craig touched on, contacting Support@Smartsheet.com would be your next step. They've got plenty of tricks up their sleeves
