Deactivate Users

Alex Scanlon

I am unable to deactivate users. This is apparently a feature and I have followed the "how to" but I only see options to:

"remove from groups"

"remove sharing"

"delete user"

Andrée Starå

@Alex Scanlon

Excellent!

Happy to help!

Which Smartsheet plan do you have? I think it's only available in Enterprise or higher. (yes, that's probably it, I saw Genevieve's answer)

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Alex Scanlon

yes that is it, I am only on a business plan. I will look into upgrading to enterprise, though this feature seems like a basic one that should be available for everyone.

Thanks all!

Mike TV

@Alex Scanlon

I don't seem to have the feature either but I did locate the same instructions page you probably were on saying it's possible. Could it be that you need to have admin access or be the primary licensed user on the organization's account? If not, maybe they removed that feature and didn't update their help.smartsheet.com instruction page.

Andrée Starå

Hi @Alex Scanlon @Mike TV

I hope you're well and safe!

It only works on a licensed user, and you must be a System Admin.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Alex Scanlon

Thanks all, we have tried with all licensed users and system admins at your suggestion, yet no one seems to have the feature? I will keep trying

Genevieve P.

Hi @Alex Scanlon

Could this be due to your plan type?

The Deactivate User action is only available to System Admins on Enterprise plans. (See: Revoke access, deactivate, or remove a user from your account)

Cheers,

Genevieve

Andrée Starå

@Alex Scanlon

Excellent!

Happy to help!

Which Smartsheet plan do you have? I think it's only available in Enterprise or higher. (yes, that's probably it, I saw Genevieve's answer)

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Alex Scanlon

yes that is it, I am only on a business plan. I will look into upgrading to enterprise, though this feature seems like a basic one that should be available for everyone.

Thanks all!