Hi Community, To ensure the ongoing security, stability, and performance of the Smartsheet application, Smartsheet recently removed the ability to delete users from the Admin Center. Please note that the delete capability will be removed from all interfaces – including API, Directory Integration, Legacy Admin Center, Bridge etc. With the delete action removed, customers should instead deactivate users that must have their Smartsheet access revoked. Beyond offering a secure means of removing users from your account, deactivate will improve your experience by helping mitigate issues associated with asset ownership transfers and also enables the ability to re-activate the user if needed. Learn more about managing users in the Admin Center and deactivating users in your account. You can also stay informed by Subscribe to receive product release updates for curated news of recently released product capabilities and enhancements for the platform of your choosing, delivered to your inbox. As new releases occur, you will receive a daily email with news of what's released. (Emails will be sent daily, Monday-Friday, as new releases are available). Please feel free to reach out to your account team or submit a support ticket if you need further assistance. Thanks, The Smartsheet Product Team

UPDATE AS OF MARCH 7, 2023: Based on common feedback from our customers, we are enabling the delete action between 10:30 AM PST - 6 AM PST daily via our public API and Legacy Admin Center UI. This should allow customers with critical needs to delete users while maintaining the stability of our application. Please note that Enterprise customers can continue to deactivate users at any time, and we are working to provide access to deactivation for all plans. We are also evaluating additional strategies to support customer needs, and updates will be provided as we have them. Thank you.

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Delete users capability removed from Admin Center - UPDATE March 7th

Answers

Matt Gleaves ✭✭✭

08/11/23

How do we reactivate a user once they have been deleted or deactivated?

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Matt Gleaves ✭✭✭

08/11/23

Never mind... just figured it out

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