Hello! I would greatly appreciate some assistance in creating a formula to solve this. I've searched and tried multiple kinds of formulas and haven't found a solution yet.
I am trying to create a formula that will search for multiple matches across 2 sheets. The first has to match the Salesforce Case Number (column 1) in {Calibration: Chat (rev 3)} with the Salesforce Case Number (column 1) in {Calibration Key: Chat (rev)} before it can match (T/F) the criteria in the highlighted columns
My end goal is for the formula in the Score Helper column to produce a T or F depending if it matches but I need it to recognize and match the Salesforce Case Number to ensure it's looking at the correct key.
Future state will have multiple Keys listed so I need it to be able to match before it generates the T/F.
I have attempted to do a VLOOKUP with IF nested that didn't work. Not sure if a CONTAINS or INDEX would work better.
Please see the attached images of the 2 Sheets.