Conditional Logic Not Working Correctly In Form

PKane

Hello Community,

I have created a form with logic where a notes field remains hidden unless the user checks a box - this is to help keep the form shorter. It is working correctly for all other examples in the form except the 'IGB Bonded to Grounding Ring Notes:' which seems very odd. The formatting is the same as the other examples and there are no unusual characters being used in the column name.

I have tried redoing the automation, changing the name, characters, formatting of the columns and nothing seems to work.

Hopefully someone can help?

Example - the others are hidden because their boxes aren't checked, but the last one won't get on board...

Jeff Reisman

@PKane There has to be a field higher up in the form that has logic forcing that Notes field to be visible.

From my test sheet:

Since the Amount field is higher up than the CheckInData checkbox, its logic overrides the CheckInData's logic.

Jeff Reisman

@PKane

In the form setup, what does the conditional logic for the "IGB Bonded to Exterior Ground Ring Notes?" checkbox field look like?

PKane

@Jeff Reisman here you are, sir

Jeff Reisman

@PKane There has to be a field higher up in the form that has logic forcing that Notes field to be visible.

From my test sheet:

Since the Amount field is higher up than the CheckInData checkbox, its logic overrides the CheckInData's logic.

PKane

Did a little digging, @Jeff Reisman - and you were correct. It was listed in a higher-level causing it to show.

Thanks for the assistance!

Jeff Reisman

👍️ Glad you found it!

Ruth wright

Thanks for the thread! @Jeff Reisman , I have a similar issue, where I am trying to hide a section of a form that opens up when a user hits "Yes" (I want this space, Yes, open 10 more questions!).. however down lets say question #6 also has a conditional field to show if someone hits "other". Is there a work around?

Jeff Reisman

https://community.smartsheet.com/discussion/comment/404820#Comment_404820

I don't think there's a workaround right out of the box. With two conflicting sets of logic, Smartsheet is going to defer to the one higher up in the form.