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April Question of the Month - Join the conversation and receive a badge
Happy April, Community! We loved last month’s question because it was suggested by YOU, and as expected your responses were phenomenal. We’ve carefully read through all of your insights, and want to thank you for taking the time to share them with us. Pro tip: Feedback is always welcomed. Beyond this month you can continue…
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Introduce yourself & get to know your peers!
Hi there, Get to know other members in the Community and take a minute to introduce yourself in the comments below. Feeling at a loss for words and need a little inspiration? Tell us where you’re from, your role, how you use or hope to use Smartsheet and a fun fact or two about yourself. (We love to learn about your…
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We want to hear from you: How are you using the Smartsheet connector for Claude?
Hello, The Smartsheet connector for Claude was recently released, and we'd love to hear how you're using it — whether you've made it part of your regular workflow or just kicked the tires once. Drop a comment below, or share a short video testimonial, with your experience. Specific use cases are especially helpful. Share…
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Nominate Peak Humans & get a badge!
Hi Smartsheet Community, We loved learning about what operating at your peak looks like for you, and now, we want to give you the opportunity to recognize and celebrate others, and earn cool badges as you do it 😉 The Operate at Peak Human campaign is a celebration of humanity. Recognize someone who does a great job in any…
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Smartsheet Community Team: Meet Georgie 👋🏻
Hi everyone! I’m Georgie and I’m the newest member of the Smartsheet Community Team! Fun facts about me: My dog, Daisy, only has one eye and although she’s 12 years old, I still get asked frequently if she’s a puppy as she has a very youthful look about her. I keep asking her to share her secrets, but she’s selfishly…
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April Question of the month
Who or what inspired you to pursue your current career? I have worked in Life Sciences for a long time. My current position allows me to interact with many people from around the industry in different companies, different countries, and various roles. It makes for an exciting work day and brings a constant supply of new…
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How to contact SmartSheet if an account is blocked?
One of our clients is getting an error when logging into Smartsheet: "Access to your account is blocked due to a billing issue. Please submit a ticket." -When we try to submit a ticket, it doesn't go through. -When we try to contact support from the website, it always asks us to sign in, which we can't do since the account…
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Can't find or add a user
Hi, for some reason user rhea.tarin@weststarbank.com is not on the user roles and reports or seat types and true-up lists. We tried to add her using both of her emails and it looks like she was an existing user, and we cannot add her back or find her. Would you please guide us on a solution. Thanks,
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March Question of the Month - Join the conversation and receive a badge
March is here, everyone! For February, we asked you to celebrate your everyday life achievements, and you blew us away with the responses. Not only are our members life-long learners that challenge themselves at work, but they are also passionate about their hobbies and crafts, and make the world a better place for their…
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HOW TO: Smartsheet form/sheet to Sharepoint List (Including Attachments) Integration
With the help of ChatGPT, I just finished creating a Power Automate workflow for a Facilities Work order request. A user fills out the form, the row is created, and the Power Automate workflow copies the Smartsheet row AND ATTACHMENTS into a Sharepoint list. Source Sheet: Here's my actual Power Automate Workflow: Since…
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I need technical support
I have a Basic support plan, which is supposed to allow me to create a support case, but the Contact Support page (though it has a link to create a ticket) cyclically sends me to the AI bot that doesn't help. After an hour of frustrating back and forth, it just terminated the chat (though it said it was transferring me to…
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Merging Community profiles
Hi @Genevieve P., Can you plrease assist me to merge my two Community profiles. One uses a shortened alias version of my email address and has most of my old discussion/idea threads. The other profile (this one) has my full name email address and now also has my product and sales certifications attached. I am hoping that I…
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Smartsheet Professional Certification Badge Not Showing Next to My Name
I have recently earned the Smartsheet Professional Certification. However, I’ve noticed that whenever I post a question or participate in discussions in the Smartsheet Community, the badge displayed next to my name shows the Builder Certificate of Achievement instead of the Professional Certification. Could you please help…
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Download folder contents with attachments in Smartsheet
I need assistance with downloading the contents of a folder in Smartsheet, including all attachments in the sheets. My company is ending its Smartsheet subscription, and I want to ensure I can save all relevant data and files. Please provide guidance or a solution for this process.
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Engage 2026 - is this sign-up form legitimate?
I searched for info on Engage 2026, and didn't see anything that looked truly official from SmartSheet HQ, but I did stumble across a sign-up form: Personal Information - Engage 2026 User Conference On one hand, this is exciting because it would be geographically useful for my team, and it falls at a time of year when we…