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Welcome to the Smartsheet Online Community!
Here in the Community, you can interact with other Smartsheet customers to get help and share best practices.
All posts and comments are monitored by Smartsheet employees, our moderators, to e…
Welcome to the Community996
Genevieve P
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Search before you post: Before you create a new post, use the search box to see if your question is already out there—someone may have already answered it.
Ask: Ask questions about the product, features, best practices, industries, integr…
Welcome to the Community149
Genevieve P
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Be respectful: Comments, discussions, links, or pictures that degrade any race, religion, gender, age, orientation, or abilities are not acceptable.
Don’t spam: Advertising or promoting your company, website, product, or service is prohib…
Welcome to the Community528
Genevieve P
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If you find that you are unable to edit your profile and you receive the error “Permission Problem - You don’t have permission to do that”, this may be caused by a cache/cookie issue with your browser.
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Please try a different br…
Welcome to the Community49
Genevieve P
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I am lacking insight into how I can get email notifications of new questions in the community? Is that possible with this new community?
Welcome to the Community35
Mike Wilday
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Currently there is no way to receive email notification about every post. Your choices for email notifications are limited to those listed in Notification Preferences.
The good news is that this feature is currently in development and shou…
Welcome to the Community77
Gwyneth C
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As we have now fully migrated over to our new community platform, you may see old posts being flagged as "new". Please follow the below steps to mark the entire forum or specific categories as "read".
To mark the entire…
Welcome to the Community55
Stephanie Boulanger
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There are a number of different formatting options when posting content in the online Community.
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This first set of buttons allows you to add bold, italic, strike, code, or link formatting to selected text. The following standard …
Welcome to the Community135
Genevieve P
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Has anyone else noticed that old posts that were yet unanswered have been closed? I know that a lot of things were moved to archive, but I never got a notification or anything that any of mine were closed.
I am still trying to learn this …
Welcome to the Community97
Paul Newcome
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In early December, we changed the Smartsheet Community to make the experience easier to use—for example, we added categories, moved old posts to an archive space, introduced a question/answer format, and made it easier to identify when que…
Welcome to the Community98
Gwyneth C
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In the upper-right corner of the Community, click Account Options > Edit Profile.
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From the options on the left, click Notification Preferences.
(Image) You can subscribe to entire Categories to receive notifications for eve…
Welcome to the Community110
Genevieve P
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If you receive the “Permission or Domain Denied,” error when you attempt to log in (or create a Community account for the first time), there are two possible reasons:
The email address associated with the account has been warned and then …
Welcome to the Community35
Genevieve P
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To create a hyperlink, select the text you want to use for the link, and then click the link icon, in the far right of the formatting tools.
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After typing or pasting in the URL, press Enter to finalize the link.
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Welcome to the Community34
Genevieve P
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Yes, you can search for posts in the Archive section by going to Advanced Search (clicking on the magnifying glass, then the drop-down arrow). From the Advanced Search settings, check the box that says Search Archived under Category.
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Welcome to the Community35
Genevieve P
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How do I save or bookmark a post to return to it later?
Clicking on the Bookmark (star icon) in the top-right corner of a post will bookmark the post. You can find all of your bookmarked posts under the same star icon in the upper-right o…
Welcome to the Community50
Genevieve P
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Recent Discussions feed:
You can follow specific categories by these steps: from the home page, click on “See All Categories”, then choose the gear icon for the category you’d like to follow. In the drop-down menu, select “Follow.”
Then, …
Welcome to the Community54
Genevieve P
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Activity
The Activity category on your profile keeps track of the non-content related activity associated with your account. This includes the badges you earn, your profile updates, and a log of reactions to your posts from other users.
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Welcome to the Community50
Genevieve P
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After someone has responded to your question with a comment, you will notice that under their comment there’s a prompt asking you “Did this answer the question? Yes . No”
If you click Yes, this answer will appear under a heading that say…
Welcome to the Community65
Genevieve P
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You can @ mention other online Community members to get their attention.
This @ mention will appear in their notification center (the bell icon in the top-right corner of the site) when they next log in to the online Community, unless th…
Welcome to the Community53
Genevieve P
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To report a violation of the online Community’s rules or the law, click the Flag icon in the lower-left of the post and then choose one of the following options:
Report (to have the post reviewed by a Smartsheet Moderator with a note)
Spa…
Welcome to the Community44
Genevieve P
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Post a Question:
You can start a new post by clicking Ask a Question (below the categories, to the right of the Recent Discussions feed).
If you choose the drop-down arrow next to the blue button, this gives you the option of asking eith…
Welcome to the Community148
Genevieve P
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Edit your Profile:
In the upper-right corner of the Community, click Account Options > Edit Profile (you’ll see this option only when you are logged in)
This will display the Edit Profile page. From there you'll be able to add informa…
Welcome to the Community63
Genevieve P
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Points and badges are earned through your collaborative participation within the online Community.
You can earn points and badges, for example, when you provide an answer to a question, when someone else accepts your answer as the right…
Welcome to the Community55
Genevieve P
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Please use the Submit Product Enhancement Request link from the list of Additional Resources on the right. This link opens a form that goes directly to the Smartsheet Product team.
Welcome to the Community56
Genevieve P
