Contact showing email address instead of their first/last name
Karen Bruer
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I have created personal contacts, and when I select the contact in a sheet, it shows the First Name and Last Name. But sometimes, it just shows the email address. How come?
Answers
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Hello @Karen Bruer,
If you want the field to show First Last name, you can click the contact and add in their Name (which would be blank). This happens when a user doesn't set up their Smartsheet profile, or if you are adding emails from people not in Smartsheet.
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Yes I do that for all contacts, and usually that works, but sometimes, it doesn't - see screenshot.
