Sign in to join the conversation:
I am a new user and I downloaded a template and now I am unable to access my sheets. How can I get this resolved? Is there a over the phone support we can access?
If you have purchased a plan that includes phone support you will find the phone numbers listed by clicking your user icon in the bottom left of the page and selecting plan information. Depending on your plan, you may have access to the customer support portal: supportportal.smartsheet.com
Thank you Shawn!! I'll take a look
I have a sheet set to notify myself and another user when ANY CHANGE is made to the sheet. Neither of us received the notification. Any suggestions on why this is not working? It has been a while since this form was used, but it worked previously.
My reminder in smartsheet automation is set to trigger every day starting 12/05/2025 at 8am (gmt+1) and the condition is to send the reminder to the contact in the contact list if the reminder flag is set to 1 and the status is not one of DONE. Currently on the sheet, a task has the reminder flag set to 1 and the status is…
Hi Everyone, My IT has a lot of confusion on what we access we really need to have for certain people. What is the difference between a "Member" and a "Licensed User?" We have a lot of sheets that have owners who do all of the changes of the sheet. I know that they need to be licensed users. But then, we have a lot of…
