Can't Complete Core App Skills eLearning Capstone Due to Quiz Failure

Stephen Bentz

I'm trying to complete the Core App Skills eLearning Badge and I've successfully gone through all of the content and passed all of the quizzes except one in for eLearning and it will not allow me to continue nor is there an option to reset the option. I have reached out to the Training email DL multiple times but over the past two weeks and get absolutely no response. Is there something that I'm missing here or is there no way for me to continue with this?

Thank you kindly in advance!

Genevieve P.

Hey @Stephen Bentz

You noted that you did not pass one of the quizzes - this would prevent you from taking the final capstone, even if you've completed the other courses.

To re-take an eLearning quiz, you can go back to the main course home page and click Take Again. Once you've gone through the lessons again, you'll have 3 more attempts at the quiz.

Let me know if this helped!

Cheers,

Genevieve

Stephen Bentz

Hi Genevieve!

It now appears to have reset the eLearning Module and what was once crossed out, is no longer! The other modules stayed as complete so it looks like I'm good to go. Thank you so much for taking the time to walk me through this!

Have a wonderful day!!

Steve

Genevieve P.

Hey @Stephen Bentz

You noted that you did not pass one of the quizzes - this would prevent you from taking the final capstone, even if you've completed the other courses.

To re-take an eLearning quiz, you can go back to the main course home page and click Take Again. Once you've gone through the lessons again, you'll have 3 more attempts at the quiz.

Let me know if this helped!

Cheers,

Genevieve

Stephen Bentz

Thank you Genevieve - I tried that twice and it did not reset. Do I need to start from the beginning of that lesson or from the very beginning of the course (Lesson 1)?

Thanks!

Genevieve P.

Hi @Stephen Bentz

You'll need to go through the entire course again starting at lesson 1 to reset to the quiz.

There's actually an eLearning course about this! 🙂 It includes a screen capture that you may find helpful. Here's a link to it.



Cheers,

Genevieve

Stephen Bentz

Thanks for all of the info - I'll try it again!

Stephen Bentz

Hi Genevieve!

It now appears to have reset the eLearning Module and what was once crossed out, is no longer! The other modules stayed as complete so it looks like I'm good to go. Thank you so much for taking the time to walk me through this!

Have a wonderful day!!

Steve

Genevieve P.

Thanks for letting me know, and good luck!